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Weston Digital Audionet 

Weston Digital Audionet is a voice recording solution used by contact centers for compliance and quality purposes. 

 Overview: Weston Digital Audionet  

Weston Digital Audionet is a communications recording solution used in contact centers to capture, analyze, and archive voice recordings. The solution was produced and sold by Weston Digital Technologies, which was acquired by Redwood Technologies Group in 2019. 

 

 

The core function of Weston Digital Audionet was to ensure that voice interactions, including phone calls, were recorded, archived, and made accessible for compliance monitoring, quality control, and dispute resolution. Beyond call recording, Weston Digital was also known for their quality monitoring solutions designed to improve the customer experience.  

a consumer rates their experience with the contact center interaction as a part of their customer journey

Support for Weston Digital Audionet 

If you are still using a solution from Weston Digital Audionet or housing recordings on a Weston Digital solution, Wilmac Technologies can recommend the next best-fit recording solution upgrade from our portfolio depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud. Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.  

Wilmac Technologies has experience in extracting and converting DVD-RAM files from Weston Digital Audionet and ingesting them into Continuity Replay Cloud for storage, search, and replay purposes. 

Recommended Solutions & Upgrades

Why Wilmac Technologies?

Customer interactions solutions that put people first.

9

Empowering People in Technology Transitions

Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.

From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.

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Innovation Driven by Customer Needs

Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.

By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.

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