Dictaphone Guardian is a voice logging recorder commonly used in the public safety space, particularly in 911 centers.
Overview: Dictaphone Guardian
Recorded in tape formats DDS-2 and DDS-3, the Dictaphone Guardian is a voice logging recorder used for telephone recording. The most common use of the product is for communications recording in the public safety sector, specifically in Public Safety Answering Points (PSAPs) or 911 centers.
Besides the public safety sector, the Dictaphone Guardian call recorder was also used in contact centers for quality monitoring and training purposes for agents.
Sold by Dictaphone, the Dictaphone Guardian is a simplistic and aging recorder that we recommend and immediate upgrade for if your PSAP is moving to Next Generation 911 recording or your contact center is migrating to the cloud. Wilmac Technologies offers a variety of support options and upgrades.
Support for Dictaphone Guardian
If you are still using Dictaphone Guardian, Wilmac Technologies can recommend the next best-fit recording solution from our portfolio depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. If you are operating a 911 center and the data you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, we also recommend considering a solution like Continuity Replay to simplify and consolidate your data archiving practices.
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