NICE Inform   

Empower your public safety organization with a next generation recording and incident intelligence solution to effortlessly capture, store, analyze, and leverage critical incident data. 

Overview: NICE Inform     

NICE Inform is a solution designed to record and capture all multimedia interactions between the public, emergency centers, and first responders. As the industry-leading incident intelligence solution, NICE Inform improves your PSAP operations, allows you to locate incidents in half the time, and gives you visibility into whether you’re meeting your performance targets, all with the goal of improving emergency response.  

The NICE Inform suite includes incident recording and reconstruction, quality assurance, and performance management modules that are Next Generation 911-ready.  

Support for NICE Inform     

If you are using NICE Inform, Wilmac Technologies can provide managed, professional, and maintenance services to ensure you’re getting full use out of the platform. We have been a premier provider of NICE Inform for over 30 years, and our extensive network of customers in the northeastern United States and southeastern Canada can speak to our responsive and exceptional customer support. 

If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. Wilmac Technologies has worked with NICE Inform’s NMF, nonstandard WAV file format and can consolidate your recordings into one single portal for easy access. 

Recommended Solutions & Upgrades

What makes Wilmac Technologies different?


30+ Years Experience in Workforce Optimization (WFO)

Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.


Experienced and Tenured Industry Professionals

Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.


Solution-focused Service Team

Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.


Premier Partners of Industry-leading Vendors

Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.


In-house Development of our Enterprise Information Archiving Portfolio

After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.

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