Vertical AI Agents
Every industry is different.
Our AI agents are built to match.
Wilmac's vertical AI agents are purpose-built for high-stakes industries where getting it wrong isn't an option. Meet Mac and Archie — two agents designed around the workflows, regulations, and realities of the people who use them.
Most AI tools suggest.
Our AI agents act.
Agentic AI is a system that doesn't just generate recommendations — it interprets data, makes decisions, and executes tasks autonomously. It operates with human oversight, or "human-in-the-loop," so your team stays in control while the AI agent handles the operational heavy lifting.
Wilmac's vertical AI agents are built specifically for high-stakes industries where getting it wrong isn't an option. Every agent operates within boundaries you define — whether that's full autonomy, human approval at every step, or something in between.
Your AI Scheduling, Forecasting,
and Reporting Agent
Mac is the vertical AI agent inside Wilmac Continuity WFM. Built specifically for 911 centers, Mac handles the scheduling, forecasting, and reporting complexity that keeps your center running — so your team can focus on the floor.
Burnout and fatigue are no longer occasional issues in public safety communications. When staffing is tight and call volume is unpredictable, the workload concentrates on the same people again and again. Mac helps distribute that load intelligently.
Response time pressure often comes down to staffing reality. Even strong teams struggle to maintain service levels when demand shifts quickly, skill coverage is uneven, or supervisors are forced to rely on outdated forecasts and manual tracking.
Overtime can keep coverage intact, but it also becomes a pressure point fast. Many centers find themselves using OT to solve problems created by uncertainty, not just true demand spikes. Mac forecasts accurately so you plan ahead, not after.
Your AI Compliance, Quality, and
Interaction Intelligence Agent
Archie is the vertical AI agent inside Wilmac Continuity Replay. Built for highly regulated industries — financial services, healthcare, insurance, and utilities — where every interaction needs to be captured, reviewed, and auditable.
Keeping up with regulatory requirements across every recorded interaction is a moving target, and manual review doesn't scale. When you monitor interactions against your compliance framework, nothing slips through and your team is always audit-ready.
Reviewing agent performance manually means sampling a fraction of what actually happens on the floor. Archie analyzes interactions at scale, surfacing coaching opportunities and quality gaps your team would otherwise miss.
The insights buried in your call and interaction data are nearly impossible to extract without significant time and resources. Archie flags risk, reveals trends, and turns raw data into intelligence your operations and compliance teams can actually act on.
Agentic AI with
human oversight.
In mission-critical environments, AI can't just act without accountability. Mac and Archie are built with that reality in mind. Every agent operates within boundaries your team defines — configure the level of autonomy that works for your organization.
And the longer your agent works alongside your team, the smarter it gets — learning your workflows, your policies, and your patterns over time.
Ready to put AI to work?
Explore Mac for PSAPs or Archie for enterprise — or talk to our team about how Wilmac's vertical AI agents can work for your organization.