Interprets Interaction Data
Archie reads your archived calls, emails, chats, and screen recordings — applying your compliance frameworks and quality standards, not generic rules.
Enterprise AI Agent
Meet Archie: Your Dedicated
Enterprise AI Agent.
Archie is an Enterprise AI agent built for compliance, quality management, and interaction intelligence.
Archie Is Not a Recording Tool
Archie Is Your Enterprise AI Agent.
Compliance and quality management in regulated industries is time-consuming, error-prone, and hard to scale. Most tools simply host interactions. Archie works with them — interpreting interaction data, applying compliance and quality frameworks, and surfacing what your team needs to act on, without requiring manual review of everything.
Flags Risks & Gaps
Archie doesn't just surface data — it identifies compliance gaps, quality issues, and audit risks before they become problems, without pulling a supervisor away to do it manually.
Scales What Your Team Can't
Manual review covers a fraction of interactions. Archie analyzes at scale — surfacing coaching opportunities, quality gaps, and interaction intelligence your team would otherwise miss.
Archie is built into Wilmac Continuity Replay — no separate platform, no extra login.
Part of Wilmac Continuity ReplayWhat Is Agentic AI?
Most AI Tools Suggest. Archie Acts.
Agentic AI is more than a recommendation engine. It interprets data, makes decisions, and executes tasks — with human oversight built in from the start.
Why Agentic AI Is Different for Regulated Industries
Traditional AI tools surface insights and tell a human to act. An agentic AI carries the work forward — flagging a compliance gap isn't the finish line, addressing it is.
Archie is purpose-built for highly regulated environments where compliance is mandatory, quality management is not optional, and the stakes of a missed interaction are real. Unlike general-purpose AI, Archie understands the frameworks your regulators require — not just the data your systems produce.
As Archie works alongside your team, it learns your compliance criteria, your flagging standards, and your organizational policies. The longer Archie operates in your environment, the more precise its analysis becomes.
The AI Spectrum — Where Archie Sits
ReactiveAgentic
Recording & Storage Tools
Captures interactions and stores them. No analysis, no flags, no action. A human still has to find and review everything.
Recommendation AI
Surfaces insights and flags issues. A human still has to decide what to do and act on every finding.
Archie — Agentic AI
Interprets archived interactions, applies compliance and quality frameworks, executes review tasks, and escalates what needs human judgment — within your defined boundaries.
What an Enterprise AI Agent Does
Built for the Work Your Team Shouldn't Have to Do Manually
Archie handles compliance monitoring, interaction intelligence, and quality management at scale — so your team focuses on decisions, not data processing.
Compliance Monitoring
Archie monitors archived interactions against your compliance requirements and quality standards automatically. It identifies gaps, flags risks, and generates the documentation your team needs for audits and reviews — without pulling a supervisor away to do it manually.
Interaction Intelligence
Archie doesn't just log what happened — it understands what happened. By analyzing patterns across archived interactions, Archie surfaces insights about agent performance, customer experience, and operational risk that would take a quality team weeks to compile manually.
Quality Management
Reviewing agent performance manually means sampling a fraction of what actually happens. Archie analyzes interactions at scale, surfacing coaching opportunities and quality gaps your team would otherwise miss — across every call, chat, and email.
See it in Action
Watch Archie work.
Built For
Built for Financial Services, Healthcare & Insurance
Regulated industries can't afford a one-size-fits-all AI solution. Archie is designed for environments where compliance frameworks are complex, review requirements are mandatory, and the definition of "acceptable" is written by regulators, not developers.
Financial Services & Banking
Archie monitors client interactions for SEC, FINRA, and Dodd-Frank compliance — flagging disclosure gaps, escalation patterns, and suitability issues across voice, email, and chat.
SEC FINRA Dodd-Frank SOX
Healthcare
Archie reviews patient interactions, telehealth communications, and provider calls against HIPAA requirements — surfacing privacy risks and documentation gaps before audits.
HIPAA HITECH
Insurance
Archie analyzes policyholder calls and claims interactions for NAIC and state-mandated compliance — generating documentation your compliance team needs without manual review cycles.
NAIC State Mandates
Energy & Utilities
Archie helps energy and utilities organizations manage customer interaction compliance with FERC, NERC, and state commissions — preparing audit-ready records without manual retrieval.
FERC NERC State Commissions
Built for Accountability
A Dedicated Enterprise AI Agent. With Accountability Built In.
In regulated environments, autonomy without accountability isn't an option. Archie is designed for that reality — your team stays in control while Archie handles the scale.
Human-in-the-Loop by Design
While Archie is autonomous and more advanced than chatbot AI, human oversight is a necessary part of how it operates — especially in regulated communications environments where compliance decisions carry legal weight.
Archie operates within the boundaries your compliance and operations teams define. It learns your compliance framework, your flagging criteria, and your organizational standards — and escalates what requires human judgment rather than acting unilaterally.
Your team stays in control. Archie handles the scale.
Configure the Level of Autonomy That Fits Your Environment
From full autonomous review to human approval at every decision point — or anywhere in between.
Full Autonomous Review
Archie reviews, flags, and documents interactions without requiring manual approval. Ideal for high-volume, routine compliance monitoring.
Flag & Confirm
Archie identifies and surfaces issues — a compliance officer approves the finding before it's documented or escalated.
Full Human Approval
Archie analyzes and recommends. Every finding requires explicit sign-off before action is taken. Built for the most sensitive regulatory environments.
Your team stays in control. Archie handles the scale.
Configurable autonomy, regulation-aware, and auditable at every step.
Archie Is Growing
Get an Early Look at What's Coming
Expanding capabilities daily
Archie is the enterprise AI agent inside Wilmac Continuity Replay, and we're expanding its capabilities to match the complexity of the industries we serve.
Archie continues to evolve. New capabilities are being built alongside our customers in financial services, healthcare, and insurance — shaped by the compliance realities they face every day.
- Live Now
Compliance Monitoring
Automated interaction review against your compliance frameworks with flagging and audit documentation.
- Live Now
Interaction Intelligence
Pattern analysis across archived interactions — agent performance, customer experience, and operational risk insights.
- Live Now
Quality Management
At-scale interaction review surfacing coaching opportunities and quality gaps across every channel.
- Coming Soon
Expanded Capabilities
New Archie capabilities being developed daily alongside our customers. Reach out to learn what's next.
Archie Is Live Inside Wilmac Continuity Replay
See What an Enterprise AI Agent Can Do for Your Organization
Talk to our team about what Archie can do for your compliance and quality management workflows, or learn more about Wilmac Continuity Replay.