PSAP AI Agent
Meet Mac: Your Dedicated
PSAP AI Agent.
Mac is a PSAP AI agent built for scheduling, forecasting, and reporting — purpose-built for 911 centers and PSAPs only.
Mac Is Not a Feature.
Mac Is Your PSAP AI Agent.
Most workforce management tools give your supervisors more dashboards. Mac gives your 911 center a dedicated AI agent that handles the work.
Inside Wilmac Continuity WFM, Mac interprets your operational data, makes scheduling and forecasting decisions, and executes tasks autonomously — within the boundaries your team defines.
Mac was specifically built for PSAPs, and PSAPs only. The longer Mac works in your center, the smarter it gets.
Most AI tools suggest. Mac acts.
Agentic AI is more than a recommendation or chat engine. It's a system that interprets data, makes decisions, and executes tasks on its own — with human oversight built in.
Mac is a purpose-built PSAP AI agent for mission-critical environments, where staffing decisions are high-stakes, schedules are complex, and the cost of getting it wrong falls on telecommunicators and the communities they serve.
Mac interprets your staffing data and executes scheduling decisions autonomously within the boundaries your team defines — no more manual juggling of complex shift patterns.
Mac analyzes historical patterns and real-time data to forecast call volume and staffing needs before problems arise, so your center is always prepared.
Burnout and fatigue are no longer occasional issues in public safety communications. When staffing is tight and call volume is unpredictable, Mac distributes workload intelligently so the same people aren't carrying the weight every shift.
Response time pressure often comes down to staffing reality. Mac ensures the right people are in the right seats — even when demand shifts quickly or skill coverage is uneven.
Mac forecasts accurately so you're solving problems proactively, not reacting to demand spikes with unplanned overtime. Reduce OT costs while keeping coverage intact.
Watch Mac work.
Built for Accountability.
Not Just Automation.
In the PSAP AI agent conversation, "human-in-the-loop" is a necessary part. Your team configures how Mac operates — from full autonomous execution to human approval at every step.
Mac also adapts to the compliance and contractual requirements common in union environments, so your PSAP AI agent works within your agreements, not around them.
You stay in control. Mac handles the complex workflows.
Mac is live inside
Wilmac Continuity WFM.
Request a free trial or talk to our team about what agentic AI looks like in your center.
