911 Scheduling
Managing your call-takers and dispatchers with spreadsheets is a thing of the past. Bring a smarter, more efficient way to manage your team while boosting employee satisfaction and retention.
Forecast
Use historical data and analytics to predict call volumes and staffing needs.
Retain
Create balanced schedules that promote fair workloads.
Engage
Foster ongoing communication and skill development by providing real-time feedback to your call-takers and dispatchers.
Engage & empower your employees. Manage & monitor your team. Let’s talk! >>
911 Scheduling: Elevate Efficiency with Workforce Management
Retaining and attracting skilled emergency responders is essential. Wilmac’s WFM solutions are built to optimize your 911 center’s scheduling processes while improving operational performance.
Wilmac Technologies understands that efficient workforce management is key to running a successful 911 center. Our scheduling tools, designed for workforce planning and resource optimization, provide personalized solutions tailored to your unique operational needs. By leveraging our consultative approach, we ensure that your WFM system is customized to suit your center’s specific requirements.
An advanced WFM solution helps streamline the scheduling process, ensuring your call-takers and dispatchers are positioned where and when they’re needed most.
You’ll be equipped to predict staffing demands during peak times, improving service quality and reducing inefficiencies.
Beyond scheduling, WFM solutions also allow you to address key operational challenges, reduce onboarding and training costs, and retain highly skilled employees. As a result, your center can respond quickly and effectively to fluctuating call volumes while maintaining a high standard of service.
Benefits of using a 911 Scheduling solution
Minimize productivity loss
Identify and adjust where resources are being wasted to improve scalability.
Enhance Employee Satisfaction & Retention
Provide a more flexible and engaging work environment.
Streamline Operations
Integrate advanced technology to reduce costs and enhance performance.
Ensure Compliance & Security
Adhere to labor regulations and safeguard data.
Anticipate New Challenges
Gain insights to prepare and adapt to upcoming challenges.
Key Features of Workforce Management Products
Dynamic Scheduling
Adjust schedules based on real-time call volume data.
Comprehensive reporting
Generate detailed reports on staffing, overtime, and performance.
Predictive Analytics
Forecast call volumes and staffing needs using historical data.
System Integration
Integrate with CAD and other essential systems.
Regulatory Compliance
Ensure schedules meet local, state, and federal regulations.
Performance insights
Provide insights into individual and team performance.
Take Control of Your Scheduling Process
Wilmac’s WFM solution empowers your 911 center to manage its workforce efficiently, reducing scheduling headaches and ensuring your team is prepared to meet the needs of your community. Contact us today to discover how our personalized scheduling solutions can enhance your emergency response operations.
