911 Scheduling
Still using a spreadsheet to schedule your call-takers and dispatchers? Upgrade to a 911 schedule tool, also known as workforce management, to improve your employee satisfaction and retention.
Forecast
Predict call volume and staffing needs with historical data and analytics to plan for peaks and valleys.
Retain
Balance your call-taker and dispatchers’ workloads with fair and efficient scheduling practices.
Engage
Create a real-time feedback loop with your call-takers and dispatchers, ensuring the entire PSAP continues to evolve skills and performance.
Engage & empower your employees. Manage & monitor your team. Let’s talk! >>
911 Scheduling, or Workforce Management (WFM)
The demand to attract and retain high-caliber emergency response personnel is critical. Wilmac’s 911 scheduling tools, otherwise known as Workforce Management (WFM), are designed to elevate and sustain the operational efficiency of 911 centers.
Workforce Management (WFM) solutions are essential for any 911 center looking to enhance efficiency, productivity, and employee engagement. Wilmac Technologies collaborates closely with each client to understand their unique operational needs regarding scheduling, workforce planning, resource allocation, and forecasting. With a personalized and consultative approach, we tailor versatile, best-of-breed WFM solutions to your emergency response center.
By deploying an intelligent WFM solution, you gain the insight and tools to tackle scheduling challenges, allocate tasks to the right personnel, and ultimately improve response times and service quality.
WFM solutions not only streamline your scheduling process but also help you anticipate, respond, and adapt to high call volumes and peak times. This ensures that you have the most qualified dispatchers and call-takers on duty when they are needed the most, while also reducing onboarding, operational, and maintenance costs.
Benefits of using a 911 Scheduling solution
Minimize productivity loss
Identify and adjust where resources are being wasted to improve scalability.
Enhance Employee Satisfaction & Retention
Provide a more flexible and engaging work environment.
Streamline Operations
Integrate advanced technology to reduce costs and enhance performance.
Ensure Compliance & Security
Adhere to labor regulations and safeguard data.
Anticipate New Challenges
Gain insights to prepare and adapt to upcoming challenges.
Key Features of WFM Solutions
Dynamic Scheduling
Adjust schedules based on real-time call volume data.
Comprehensive reporting
Generate detailed reports on staffing, overtime, and performance.
Predictive Analytics
Forecast call volumes and staffing needs using historical data.
System Integration
Seamlessly integrate with CAD and other essential systems.
Regulatory Compliance
Ensure schedules meet local, state, and federal regulations.
Performance insights
Provide insights into individual and team performance.
Take Control of Your Scheduling Process
Deploying an advanced WFM solution will transform how your 911 center manages its workforce, ensuring you are always prepared to meet the demands of your community. Contact Wilmac Technologies today to discuss how our tailored solutions can benefit your emergency response operations.