Resources
Webinars
Live and on-demand sessions on customer interaction technology, compliance, and public safety operations.
WebinarFrom Wellness to Overtime to Response | Webinar
From Wellness to Overtime to Response: Q&A for PSAP WFM In the final session of the WFM Insider Series, we did something…
WebinarFaster Call Response Starts with Smarter WFM | Webinar
Faster Call Response Starts with Smarter WFM Response time pressure often comes down to staffing reality. Even strong teams struggle to maintain…
WebinarAgentic AI & Its Impact on Employee Wellness | Webinar
Agentic AI & Its Impact on Employee Wellness Burnout and fatigue are no longer occasional issues in public safety communications. When staffing…
WebinarWorkforce Management vs Scheduling: Transforming Public Safety Staffing with Wilmac Continuity WFM
Workforce Management vs Scheduling: Transforming Public Safety Staffing with Wilmac Continuity WFM Quick Preview Many public safety communications centers rely on schedules that look accurate on…
WebinarTransforming Contact Center Data Management: Compliance Made Simple On-Demand
Watch Transforming Contact Center Data Management: Compliance Made Simple On-Demand Wilmac Technologies & GTACC present Contact Center Data Management: Compliance Made Simple—a…
Webinar3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction Data
3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction Data Quick Preview Are you struggling to manage customer interaction data…
WebinarBreaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved Quick Preview Discover how Wilmac’s people-centered approach to workforce management transforms…
WebinarAI for Breakfast On-Demand
Watch AI for Breakfast On-Demand Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February…
WebinarMaximizing your PSAP’s Potential: Leveraging Quality Assurance
Maximizing your PSAP’s Potential: Leveraging Quality Assurance Wilmac Technologies presents “Maximizing your PSAP’s Potential: Leveraging Quality Assurance,” an informative webinar on effectively…
WebinarPersonalizing the Customer Journey: A Fireside Chat with Wilmac
Personalizing the Customer Journey: A Fireside Chat with Wilmac Wilmac Technologies presents “Personalizing the Customer Journey: A Fireside Chat with Wilmac,” a…
WebinarNICE Inform Best Practices: Q&A Session
NICE Inform Best Practices: Q&A Session Wilmac Technologies presents “NICE Inform Best Practices: Q&A Session,” an informative webinar on best practices for…
Webinar10 Tips to Boosting Agent Engagement through WFM
10 Tips to Boosting Agent Engagement through WFM Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10…