The Future is Calling: Why it’s Time to Upgrade your IVR to an IVA


Who’s answering the calls in your contact center?

Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful technology out there that can provide a better customer experience.

IVA, or intelligent virtual agent, is an AI-powered self-service application that automates routine contact center conversations and tasks. Upgrading from IVR to IVA has never been easier or more cost-effective, and this eBook will prove why now is the time to make the move.

Read the eBook to learn:

  • What an IVA is
  • How IVAs can help you save money, automate more tasks, and boost customer satisfaction
  • How IVAs increase call deflection and improve upon frustrating touch tone IVR
  • How easy it is to build and deploy IVAs

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