Wilmac Technologies Announces Five9 Select ISV Status, Elevating Strategic Partnership

Five9 Recognizes Wilmac Tech’s Shared Commitment to Security and Customer Success

Rochester, New York | January 19, 2026: Wilmac Technologies today announced it has achieved Five9 Select ISV status. The highest tier within Five9’s Independent Software Vendor (ISV) Program recognizes Wilmac as a strategic partner and elevates Wilmac Continuity Replay within the Five9 ecosystem, reinforcing the companies’ shared commitment to secure, cloud-based customer interaction data management.

Five9, the intelligent CX platform provider, awards Select ISV status to partners whose solutions demonstrate strong customer adoption, technical excellence, and strategic alignment. As a Five9 Select ISV partner, Wilmac works more closely with Five9 on joint go-to-market initiatives, product alignment, and customer success, delivering increased value to enterprises leveraging Five9’s cloud contact center platform.

“Achieving Five9 Select ISV status is a meaningful milestone for Wilmac and Five9, and our shared customers,” said Jim Giblin, Vice President of Strategic Alliances at Wilmac Technologies. “It underscores our commitment to simplifying how enterprises manage and govern their customer interaction data in the cloud. By deepening our partnership with Five9, we’re expanding the ways Wilmac Continuity Replay can support compliance, analytics, and customer experience excellence.”

Organizations in highly regulated industries such as financial services, insurance, and healthcare face strict compliance and retention requirements for customer interaction data, including call recordings, emails, chat transcripts, and video interactions. As enterprises prioritize their contact centers and migrate to cloud platforms like Five9, many struggle to maintain access to near real-time and historical data stored across legacy systems and formats.

Wilmac Continuity Replay, a vendor-neutral compliance archive, addresses this challenge by extracting, converting, and ingesting customer interaction data from virtually any telephony, contact center, or storage platform. The solution enables organizations to centrally manage, retain, and access their customer interaction data in a secure, cloud-based environment, supporting compliance, cost-savings, and operational efficiency.

“We’re thrilled to elevate Wilmac Technologies to Five9 Select ISV status within the partner ecosystem. This distinction reflects the strength of our collaboration and the value Wilmac’s archival solution delivers to our customers,” said Amanda Miller, Director of ISV Partnerships at Five9. “Together, we’re empowering organizations to confidently modernize their contact centers while maintaining secure, compliant access to critical interaction data.”

This next step in the Wilmac / Five9 partnership further supports enterprises worldwide as they transition to new CX platforms while maintaining control, visibility, and governance over their customer interaction data. 

Joint Customer Success Highlight

Wilmac and Five9 have already delivered measurable results together for global enterprises, including one of the world’s leading professional services firms. By connecting the Five9 CX Platform with Wilmac Continuity Replay, the organizations created a centralized system for managing both historical and near-real-time customer interaction data. This unified approach enabled the firm to modernize its contact center operations while maintaining secure access, compliance, and governance across vast volumes of regulated data.