AI customer interaction solutions — compliance data archival, workforce management, and AI agents purpose-built for 911 centers, contact centers, and trading floors.
Staffing a 911 center is unlike any other scheduling challenge. Wilmac Continuity WFM gives PSAPs real-time visibility into the floor, smarter forecasting, and additional staffing tools to reduce burnout and optimize overtime usage. Purpose-built for public safety.
Mac is Wilmac's AI scheduling, forecasting, and staff reporting agent inside Wilmac Continuity WFM. It works in the background so you can focus on what matters: keeping your team healthy and your center running.
Whether you're managing a trading floor or contact center, access to your customer interactions — call recordings, emails, webchats, or videos — is crucial for compliance and operations. Wilmac Continuity Replay acts as a vendor-neutral compliance archive, guaranteeing access to every interaction when it matters.
Archie is the AI agent inside Wilmac Continuity Replay, built to surface what you need before you know you need it. From flagging compliance events to accelerating incident investigations, Archie reduces the manual burden on your compliance and ops teams.
Solve your business challenges with Wilmac's leading customer interaction technology solutions. Our team of experts has been doing this for over three decades.
Let's Talk →For over 30 years, Wilmac has been a trusted partner to some of the most demanding communications environments in the world, backed by the implementation depth that only comes with experience.
Compliance recording, trade reconstruction, and turret recording for regulated financial environments.
Explore financial services solutions →Cloud contact center, omnichannel CX, workforce management, and AI agent assist for modern operations.
Explore contact center solutions →Radio and call recording, incident reconstruction, and NG911 readiness for public safety agencies.
Explore 911 center solutions →30+ years of expertise serving the communications centers that keep the world running.
Our story →We work alongside industry-leading vendors to deliver the most effective technologies available.
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