Providing innovative communications recording & customer experience solutions.
Wilmac Technologies is committed to delivering the best technology and support to our customers, harnessing our recording expertise to guide them through every step of their digital communications journey.
Information Archiving & Management
Your call recording data has to be maintained for compliance, quality, and business intelligence purposes – how do you capture, archive, and leverage that data?
Cloud Contact Center
Imagine your contact center paving the way for a more efficient and personal customer journey what could that mean for your organization?
In regulated industries, it is crucial to archive and retain your recordings for compliance purposes – how can you ensure 100% compliance?
When each second is critical, your public safety center needs to effectively respond and communicate across any & all wireless channels. Are you NG911-ready?
Enhance your business with Wilmac Technologies’ industry-leading voice & digital technology solutions and services.
In a world overflowing with information and technology, how do companies forge ahead with the insights they need to make a difference? At Wilmac Technologies, we deliver comprehensive Communications Recording and Customer Experience Solutions to help businesses of all sizes gather and leverage high-value data in the ever-changing technology landscape.
From Customer Experience to Communications Compliance to Data Management, our dynamic expertise and partnerships with world-leading technology vendors drive growth and set new opportunities in motion.
Whether you’re ready to take your contact center to the cloud, minimize compliance risks, or do a full scale replacement of your existing voice recording infrastructure, Wilmac Technologies customizes innovative solutions and products that will work for your unique business needs.
years experience with Workforce Optimization Solutions
customers across the globe
Our Mission: To design and tailor end-to-end Communications Recording & Customer Experience solutions optimized to improve your business.
The technology landscape is complex and each organization has different requirements. That’s why at Wilmac Technologies, we have committed our business to finding the best products and solutions in the industry and pairing our professional services for optimal business outcomes.
Over 30 years of experience in selling and supporting Workforce Optimization solutions has put us in a unique position – we work with vendors to provide the best solutions while ensuring our customers are getting the most out of their technology. Our customer-first mentality has led us to becoming a trusted advisor for many medium to enterprise-level organizations.
As a leading provider of Communications Solutions and Systems Integrations, Wilmac Technologies serves contact centers, highly regulated companies (financial services, healthcare, insurance, and others), and public safety organizations, and extends our expertise and global reach to companies of all sizes across various industries.
Put our expertise to work for your bottom line.
We’re a strong & passionate team that’s dedicated to putting the world’s best technology to work for your organization.
How we obtain information is constantly changing. We’re committed to keeping our clients in-the-know about best practices & new technology.
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001