Leadership

For the past two decades, Stephen “Steve” McDonnell has committed his career to forging stronger relationships with employees, customers, and partners. As a natural communicator, his path started in sales and has brought him to be President & CEO of Wilmac as of November 2022. With a passion for fostering collaboration, Steve has 10 years of direct sales experience gained from selling to large enterprises as well as experience in building sales teams. That passion translates into his leadership role at Wilmac, as he’s eager to take on new challenges and drive Wilmac towards the forefront of the technology industry.

Responsible for Wilmac’s Sales Operations in both the United States and Canada, Jim Giblin committed his career to the success and growth of Wilmac in 1993. For over 30 years now, he has fine-tuned Wilmac’s sales strategy and mentored the sales team to have a consultative, customer-first mentality that results in a mutually beneficial relationship. Jim has had a hand on the pulse of the workforce optimization industry since his start at Wilmac and has evolved alongside the technology Wilmac sells and supports to stay on top of the latest industry trends and offer the best and most valuable options to customers.

Passionate about inspiring and empowering others to reach their full potential, Joe Brienzi aims to create an environment that facilitates learning. In his professional journey, Joe dedicated his career to the field of accounting and finance. After graduating with an accounting degree and an MBA from St. John Fisher University, Joe’s career path started at PwC as an auditor and later transitioned to an accounting consulting role at EY. He prides himself on his analytical skills and problem-solving abilities, which reinforce his goal to leaving a lasting impression on whoever Joe encounters both professionally and personally.

With an impressive amount of experience in the service and design of call recording systems, Mark Huber started as a service engineer at Wilmac in 1999. His roots and technical capabilities at Wilmac run deep, as he transitioned from working as a part of the service team, to managing the service team, to spearheading the development of and setting the standards for Wilmac’s sales engineers. Mark has advanced expertise in both on-premise and cloud-based recording systems for Contact Centers, Financial Compliance, and Public Safety organizations, which make him well-equipped and a true advocate for the customer in identifying, designing, and implementing the best solution for their organization.