Real-Time Performance Metrics
Drive accountability by aligning and empowering employees with personalized information that helps them improve their effectiveness. Visualize your PSAP’s performance through intuitive dashboards and reports.
Uncover
Gain real-time insight into what’s happening in your center, what’s working, and what’s not.
Visualize
Find all communications related to the same incident by using dashboard maps.
Verify
Ensure that all recorded data is reliable, accessible, and compliant through advanced analysis and verification mechanisms.
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Real-Time Performance Metrics
In emergency communications, what you don’t know CAN hurt you.
Ensuring the safety of your community and retaining staff members relies heavily on your ability to provide prompt and accurate responses. However, without a firm grasp on your operations, mistakes can have disastrous consequences. The use of spreadsheets and disconnected system reports are untimely, labor intensive, prone to errors, and challenging to decipher and act upon.
Real-time performance metrics offer a solution to these inefficiencies and the risks of hidden issues getting out of hand. By bringing together and analyzing data on your operational, phone lines, text-to-911, CAD, and quality metrics in near-real time, you now have everything at your fingertips to make informed decisions confidently. This liberates you from reporting inefficiencies and the risks of hidden issues, allowing you to focus on what matters most.
Benefits of Real Time Performance Metrics
Consolidate data from multiple systems
Always know what’s performing across all personnel, agencies, and incidents
Display metrics and schedule QA evaluations from the dashboard
Understand root causes by drilling through metrics to underlying incident data and recordings
Improve performance issues, knowledge gaps, and compliance violations
Application Spotlight: NICE Inform Intelligence Center
NICE Inform Intelligence Center is an extension of the NICE Inform product, designed to provide a complete view of performance from call taking to dispatch and on-site response.
Consolidate data
From CAD, telephony, radio, text-to-911, and other modules to organize metrics.
Provide near real-time views of performance
Across multiple dimensions like call volumes, time to answer, time to enter, durations and hold times, dispatch times, on-scene response times, and more.
Drill down root causes
Through charts, maps, and metrics all the way down to playback of associated audio recordings.
Access personalized, web-based dashboards
From PCs and mobile devices to broadcast information on TV wallboards.
Products with Real-Time Performance Metrics
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9