Customer Interaction Data Management
Wilmac’s data management solution effectively organizes and maintains your call recordings, webchats, emails, and video data to ensure strict adherence to compliance regulations and to futureproof your data.
Retain
Retain your recordings for your specified retention period and produce recordings quickly and efficiently if involved in an investigation.
Manage
Choose the right archiving product for your business and define your associated retention period based on legal, regulatory, and business requirements.
Comply with your retention periods without worry. Let’s talk! >>
Customer Interaction Data Management
Voice data is easily forgotten due to the complexity of capturing and archiving it, along with its associated metadata.
Your customer interaction data is one of your most valuable assets. It touches every aspect of your business, from compliance to customer experience to strategic planning. But so much of that data is inaccessible when you need it.
Your calls are recorded by platforms and software in proprietary formats, making them unique to the specific recorder and difficult to access. Over time, call recording has evolved into various methods, such as TDM, VoIP, collaboration tools like turrets and radio, and newer CCaaS and cloud-based calling tools. This has led organizations to use multiple voice technologies, each recorded in different ways and formats.
With your data stored in multiple different systems, you’re spending extra money on maintenance, upgrades, and compliance for data that’s difficult to access, and you’re missing out on critical insights that could drive informed decisions and unlock new avenues for growth.
Wilmac Technologies’ call recording management solution provides a centralized platform for easy access, search, and replay of your call recordings. The solution ensures efficient access to this data and allows for further leveraging of the recordings when necessary. With Wilmac, your customer interaction data moves from being a challenge to a powerful tool that supports compliance, drives decision-making, and fuels business growth.
Benefits of Our Data Management Solution
Consolidate Siloed Data
Improve efficiency and reduce complexity by consolidating your siloed data systems into a single, unified location.
Cloud-Based Data Control
Take control over the storage, duration, and accessibility of your call recordings, emails, webchats, and video data by migrating to cloud-based solutions.
Redacting Sensitive Data for PCI Compliance
Stay compliant with information protection regulations and redact PII and PCI information from your recordings.
Decommission your legacy platform & retain your recordings with ease. See what products we support >>
Take Control of Your Data
Whether dealing with outdated legacy platforms or modern cloud environments, this solution empowers you to manage your voice data with ease.
Designed to ensure the seamless migration of your call recordings, this solution verifies data accuracy, alerts you to any issues, and safeguards against data loss.
Tailored to meet your specific data management requirements, this solution keeps you in control while ensuring compliance with retention policies.
