Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time SupportSeptember 4th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's sophisticated, customer-focused environment, contact center agents face the challenge of resolving complex...
Why Wilmac: Innovation and Collaboration Through our Partner Program
Why Wilmac: Innovation and Collaboration Through Our Partner ProgramAugust 15th, 2024 Written by Grace BoeselAs business and technology evolve, one consistency stands out: partnerships. Wilmac's Partner Evolution: Valued-Added Reseller and Software VendorAt Wilmac...
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni EngagementMay 30th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's fast-changing higher education scene where engaging students and making...
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various Industries
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various IndustriesMarch 11th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Communications ComplianceIn today's fast-paced business landscape, effective communication is the...
How CAD Integration Can Benefit Your PSAP
How CAD Integration Can Benefit Your PSAPFebruary 27th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyIn the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders,...
Healthcare Spotlight: Data Archiving for Compliance with Retention Periods
Healthcare Spotlight: Data Archiving for Compliance with Retention PeriodsFebruary 22nd, 2022 Written by Emily Miller, Director of Marketing Blog, Enterprise Information ArchivingRetaining records are no stranger to healthcare payers and providers, who are subject to...
Insurance Spotlight: Data Management & Archiving for Compliance
Insurance Spotlight: Data Management & Archiving for ComplianceJanuary 29th, 2024 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingHow do you guarantee compliance as an insurance organization managing...
5 Benefits of Adding a Workforce Management Solution to Your PSAP
5 Benefits of Adding a Workforce Management Solution to Your PSAPJanuary 3rd, 2024 Written by Charlie Snedden, Sales Engineer Blog, Public SafetyAs a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet...
Know What to Expect: Implementing NICE Inform with Wilmac Technologies
Know What to Expect: Implementing NICE Inform with Wilmac TechnologiesDecember 4th, 2023 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyNICE Inform is a public safety and incident information management platform provided by NICE and powered by...
Banking & Financial Spotlight: Data Archiving and Compliance with Retention Periods
Banking & Financial Spotlight: Data Archiving and Compliance with Retention PeriodsNovember 14th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Enterprise Information ArchivingIf you work for a banking or financial services...
Understanding Enlighten AI: The 5 Products You Need to Know
Understanding Enlighten AI: The 5 Products You Need to KnowNovember 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact CenterOur industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and Security
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and SecurityOctober 4th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingIn today's fast-paced business landscape, preserving contact...