Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent tools designed to optimize contact center operations and facilitate a positive customer experience under the umbrella of Enlighten AI. Contact center leaders...
Enlighten XO: Accelerating Digital Transformation eBook Download Now! Everyone wants to leverage AI in their contact center – but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart...
In today’s fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary...
We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you said, “Hey Alexa,” “Hey Siri,” or “Hey Google…” It was probably pretty recent, right? Besides being able to speak to them in a...
The Future is Calling: Why it’s Time to Upgrade your IVR to an IVA eBook Download Now! Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s...
As companies look to differentiate themselves from the competition, customer experience has become a critical factor in achieving success. While there are many factors that contribute to customer experience, one significant area that companies should focus on is...
