Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...
Watch AI for Breakfast On-Demand! Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club. Access the Recordings How is AI being used in CX and contact center technology?...
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals December 14th, 2023 Written by Emily Miller, Director of Marketing Events, Communications Compliance Industry-Leading Partner to Take the Stage at Oak Hill in January Rochester, New...
Understanding Enlighten AI: The 5 Products You Need to Know November 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact Center Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
Enlighten XO: Accelerating Digital Transformation eBook Download Now! Everyone wants to leverage AI in their contact center – but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart...
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
