Continuity Replay
Turn historical and current customer interaction data into a powerful tool for future success. Continuity Replay converts your data into an accessible format and stores it in a browser-based user interface for search and replay, ready for AI insights.
Extract
Pull proprietary and encrypted data from your legacy or production platform and centralize it into one secure platform.
Archive
Securely store your call recordings, webchats, emails, videos, and associated metadata in a unified interface.
Search & Replay
Utilize advanced search and playback features for instant access to specific interactions.
Jump ahead. Take a guided tour of the Continuity Replay platform >>
Are you Struggling with these Customer Interaction Data Challenges?
Managing your customer interaction data like call recordings, emails, webchats, text messages, screen recordings, and more should be simple, secure, and cost-effective. But too often, it’s fragmented across outdated systems, locked behind vendor restrictions, and tied to skyrocketing storage costs.
You're Subject to Retention Regulations
You’re required to retain customer interactions for years, but:
- Keeping up with compliance rules like GDPR, Dodd-Frank, and HIPAA is overwhelming.
- Storage costs keep rising, even for data you rarely access.
- Retrieving records for audits is slow and resource-intensive.
Continuity Replay ensures compliance while cutting costs and makes your customer interaction data instantly accessible.
Your Data is Stuck in Legacy Systems
You want to move on from your outdated recording, telephony, and call center platforms, but:
- Critical interaction data is still stuck in those systems.
- Maintaining and integrating them is expensive and inefficient.
- Every data request is a hassle, slowing down your team.
Continuity Replay extracts, converts, and centralizes legacy data so you can finally move forward.
Your Data is Locked in Proprietary & Encrypted Formats
Your data should be YOURS, but instead:
- It’s locked in a vendor-specific format, making migrations costly and difficult.
- Decryption and conversion costs are high.
- Your team wastes hours tracking down the right formats for audits or analysis.
Continuity Replay unlocks your data, so you have full control on your own terms.
Your Data is Scattered Across Siloed Systems
You can’t make informed decisions when data is spread across:
- Multiple platforms that don’t communicate with each other.
- Separate teams and departments, each using their own storage systems.
- Disjointed compliance processes, creating unnecessary risk.
Continuity Replay unifies all customer interactions (calls, emails, chats, and more) into one searchable, compliant platform.
Extracting Your Data from CCaaS Cold Storage Costs You a Fortune
Your CCaaS provider (NICE CXone, Genesys, Five9) offers long-term storage, but at what cost?
- You’re paying premium prices just to store inactive data.
- Accessing historical recordings takes too long, delaying audits and compliance requests.
- Your data is tied to a single provider, aka Vendor Lock-In, making migrations and AI integration harder.
Continuity Replay extracts and archives your data efficiently, cutting costs and giving you full control.
You Want to Leverage Your Customer Interactions with AI
Your customer data is archived and searchable, but are you using it to improve your customer experience?
- Customer calls and chats can be used for memory & improvement of individual and general CX.
- All your data in one central platform means you can use it for your organization’s AI strategy.
- Your data carries powerful value, serving as a way to improve your strategy for the long run.
Continuity Replay gives you full control of your customer interactions in an accessible format, setting it up seamlessly for AI.
See How Continuity Replay, a Cloud-Based Data Archival Solution, Solves These Challenges
What is Continuity Replay like in action? Hear from TD Bank >>
Continuity Replay: The Simpler Way to Archive & Manage Your Customer Interaction Data
Centralize Your Customer Interaction Data
Ingest data from any telephony, contact center, or storage platform to eliminate silos and reduce costs.
Cut Costs & Reduce Vendor Dependence
Manage, archive, and regularly pull production data to reduce costs and reliance on vendor-provisioned storage.
Security, without Lock-In
Your data stays encrypted at every stage, even in transit, with your own customer-managed keys.
Future-Proof Your Data
As your recording systems change, your archival solution does not need to. With data accessible, doors are unlocked for pulling deeper value out of interactions with AI.
Unlock Third-Party AI Integrations
Convert your data into an open format, enabling AI, analytics, transcription, and reporting tools.
Stay Compliant without the Hassle
Built for regulated industries with strict retention rules: banking, financial services, healthcare, and insurance.
Minimize Compliance Risks
Automate retention periods and ensure seamless access for audits and legal holds.
Simplify Search and Replay
Quickly find and retrieve data with customizable search and playback tools.
Decommission Legacy Systems for Good
Extract and store recordings without maintaining outdated applications or databases.
Archive Every Interaction
Store and access calls, emails, chats, IMs, video, screen shares, SMS, and social media interactions—all in one place.
Learn How Others Are Solving Their Customer Interaction Data Management Challenges
Where Wilmac Technologies Specializes
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.
What are my retention regulations? See your industry >>
“What a great solution! We finally found a fit for many of our customers to hold onto their legacy data and audio, encrypted or not. Continuity Replay is a very competitive solution – we no longer have to rely on Workforce Engagement Management (WEM) vendors and their extraction services. Continuity Replay is flexible and adaptable, regardless of what the customers’ needs may be. Our customers love it!”
Business Development Manager at C1