Continuity Replay Cloud
Turn customer interaction history into a powerful tool for future success. Continuity Replay Cloud converts your customer interaction data into an accessible format and stores it in a browser-based user interface for search and replay.
Extract
Pull proprietary and encrypted data from your legacy or production platform and centralize it into one secure platform.
Archive
Securely store your call recordings, webchats, emails, videos, and associated metadata in a unified interface.
Search & Replay
Utilize advanced search and playback features for instant access to specific interactions.
Why manage your interactions in the cloud? Read our new eBook! >>
Continuity Replay: Benefits of a Cloud-Based Data Archival Solution
Centralize Customer Interaction Data
Supports data ingestion from any telephony, contact center, or data storage platform to eliminate data silos and reduce costs.
Stay Compliant
Designed for industries with strict retention requirements, including banking, financial services, healthcare, and insurance.
Comprehensive Archiving
Archives various customer interaction types such as voice, email, chat, IM, video, screenshare, SMS, social media, document sharing, and CRM data.
Reduce Costs & Reliance on Vendors
Manage, archive, and regularly pull production data to reduce costs and reliance on vendor-provisioned storage.
Decommission Your Legacy Environment
No need to rely on or maintain any legacy applications or databases.
Future-Proofed Platform
As your recording systems change, your archival solution does not need to.
Encryption at Every Point
We secure your data; we don’t lock it down. You’ll have your own customer-managed keys.
Minimize Risk
Easily manage and automate the retention periods associated with your customer interaction data.
API-First
With built-in connectors to production systems – cloud-based or otherwise.
Simplify User Access
Reduces the amount of time taken in replay requests with customizable search and replay criteria.
Integrate Third-Party Applications
Since the interactions are now in an open format, you can integrate with other third-party applications like analytics, transcription, and reporting.
Features of Continuity Replay Cloud
Base
- Search & Replay
- User Management
- Encryption
- Manual Download
- External Data Storage
- Email sharing
- Add Notes
- Customizable Splash Screen
Compliance
- Retention Purge
- Legal Hold
- Bulk Export
- Configurable Data Lifecycle Management
- Alerts on Download, Legal Hold, & more
- Segmentation Stitching
Production Connectors (APIs)
- Genesys Connector
- Cisco/Avaya Connector
- Amazon Connect Connector
- Zoom Connector
- NICE CXone Connector
- Five9 Connector
Why Continuity Replay Cloud
Decommission Outdated Recording Systems
Extract your recordings off your on-prem system without paying a hefty fee for bulk export.
Consolidate Siloed Data Systems
Manage your recordings from your on-prem and production platforms in a unified interface.
Where Wilmac Technologies Specializes
Transitioning to a New System
Companies moving from one call recording vendor to another must be able to archive and access the call recordings they are required to retain.
Multiple Systems or Environments
Companies with multiple recording environments (through mergers & acquisitions or multiple modalities) want to simplify their call recording storage.
Long-Term Retention Requirements
Lengthy retention periods or multiple retention periods can make data storage and accessibility extremely complicated.
Production, or Cloud-Based, Environment
Have full control of where your call recording data is stored, how long it’s stored, and how you can access it by extracting it regularly from your CCaaS platform.
Third-Party Integration
Since the call recordings are now in an open format, you can integrate with other third-party applications like analytics, transcription, and reporting.
“What a great solution! We finally found a fit for many of our customers to hold onto their legacy data and audio, encrypted or not. Continuity Replay is a very competitive solution – we no longer have to rely on Workforce Engagement Management (WEM) vendors and their extraction services. Continuity Replay is flexible and adaptable, regardless of what the customers’ needs may be. Our customers love it!”
Chuck Branum
Business Development Manager at C1
