Managed Services
Utilize our expert support, proactive monitoring, and strategic capabilities to optimize technology operations, enhance productivity, and achieve long-term growth.
Monitor
Let us actively monitor the performance, availability, and security of your technology infrastructure.
Maintain
Schedule routine maintenance, conduct regular backups, and manage security protocols to ensure the overall health of your system.
Support
Leverage our expertise for technical assistance and troubleshooting issues to maximize the value of your technology investment.
Unlock unparalleled performance with our managed services. Let’s talk! >>
Managed Services
You’re bound to face challenges. When they occur, we will be there to help you properly address issues before they become problems.
Whether you’re facing budget limitations, a lack of internal resources, or little 24/7 support, Wilmac Technologies provides leading expertise, guidance, and customizable services.
Wilmac Technologies’ Managed Service solutions are designed to optimize day-to-day operations of the business and ensure strategic business needs are met. Our services are designed to supplement support when facing budget limitations, product support resources, or recommendations for strategic initiatives. Our industry-certified technicians provide expertise, guidance, and personalized service when working with our customers.
Our Managed Services will help you detect problems, mitigate risk, prevent system failure, optimize your security, ensure 100% compliance, and keep you on track to achieving your bottom line.
What to Expect from Wilmac Technologies’ Managed Services
EXPERTISE. RELIABILITY. PARTNERSHIP.
System Health Check
Let our team assess and evaluate the overall health, performance, and stability of your infrastructure to identify potential bottlenecks, vulnerabilities, or areas for improvement.
Network Operations Center (NOC)
Guarantee uninterrupted connectivity and optimal performance with our NOC command center, where our technicians oversee and control network operations.
Remote Management & Monitoring
Ensure your solution is receiving updates, configuration changes, performance optimization, and security monitoring to enable proactive IT management.
System Routines
Establish a predefined set of actions, tasks, or processes that Wilmac regularly performs to maintain the functionality, stability, and security of your system.
OS & Application Patch Management
We can identify, deploy, and manage updates, patches, and bug fixes for operating systems (OS) to ensure your solution is up-to-date and stable.
Tier 1 and 2 Staff Augmentation
Let our team supplement your existing workforce to address skill gaps, increase capacity, or meet your specific project needs so you can scale your technical capabilities.
Customer Connect
Our customers mean the world us.
Wilmac Technologies’ Customer Connect portal is designed to keep you in-the-know about all updates and security requirements associated with your Communications Recording and Customer Experience solutions.
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
