Services
Technology is changing at an astronomical rate, creating endless possibilities for your organization to innovate, grow, and thrive. Is your team set up to make the most of these opportunities?
Streamline
Optimize your systems, remove bottlenecks, and improve workflows to enhance productivity and performance.
Innovate
We’ll implement solutions that put your people first to help you get the most out of your solution.
Integrate
Create a unified and cohesive experience for users, enabling them to interact and exchange data more efficiently.
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Wilmac Technologies Services & Support
Driving results and overcoming challenges, we’re with you every step of the way.
When challenges and new projects arise, Wilmac Technologies will be there to deliver customer interaction solutions that put people first. By listening to our customers’ challenges and success stories, we design solutions that not only address current challenges but also position your company for long-term success.
With expertise in industry-leading technology our team of professional and technical experts will help you understand, navigate, and adapt to the evolving digital landscape – always getting your organization where you want it to be. Whether it’s advanced troubleshooting, complex technical support, or implementing cutting-edge solutions, we’ll ensure your organization reaches its goals.
Offering round-the-clock international support, we provide on-premise, cloud-based, and remote services and support when and where you need us most.
Sales Engineering
We work to understand your goals, challenges, and needs in order to deliver the most appropriate solution for your organization.
Professional Services
From project management to Moves/Adds/Changes (MACs), Wilmac Technologies approaches the entire pre-sales process with extremely detailed and tailored professional services.
Managed Services
Whether you’re facing budget limitations, a lack of internal resources, or little 24/7 support, Wilmac Technologies provides leading expertise, proactive monitoring, and strategic capabilities to optimize technology operations for long-term growth.
Consulting Services
Ensure an accurate discovery-and-solution design process with objective experts committed to finding the best solution fit for your enterprise and its people.
Support
Maintain the quality and efficiency of your system with routine, flexible, and reliable care from our team of experts. Open a support ticket we guarantee a prompt response.
About our Service Team
If there’s anything we can control, it’s the effort we put into supporting our customers. Our service team has been dedicated to driving results and resolving issues for our customers for over 30 years.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced & Tenured Professionals
Our service team has been in the industry for a long time. We listen to our customers, their issues, and their success stories, fully equipping our team with the knowledge and confidence they need to handle any challenge head on.
Tier-Three Trained
Our field service engineers are all tier-three trained, meaning they are able to handle complex technical issues, provide advanced troubleshooting and support, and design and implement advanced solutions.
Expertise in Industry-Leading Technology
With many industry-leading partners, our service team has gotten the best training and exposure to the ins and outs of many different and complex solutions.
Accessible Solutions to Your Problems
Wilmac Technologies’ team of professional and technical experts span four service hubs in North America. With a combined tenure in the industry of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Services & Support for Every Challenge & New Opportunity
As a leader in customer interaction solutions that put people first, Wilmac Technologies is dedicated to empowering your organization with the technology and knowledge to thrive now and into the future.
By registering for our Customer Connect portal, you’ll gain access to regular security updates and resources designed to keep you and your solution up-to-date.
Our service team is available 24/7 and is fully committed to making sure your solution is working the way it’s supposed to. Open a support ticket so we can help you solve your issue.