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Customer Interaction Data Retention 

Automate retention policies to ensure compliance, securely store your data, manage its lifecycle efficiently, and benefit from audit trails and seamless search and retrieval. 

 

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Automate

Choose a suitable archiving product and define your associated retention period based on legal, regulatory, and business requirements. 

Comply

Retain your recordings for your specified retention period and produce recordings quickly and efficiently if involved in an investigation. 

Comply with your retention periods without worry. Let’s talk! >>

Customer Interaction Data Retention Solution

Voice data is easily forgotten due to the complexity of capturing and archiving it, along with its associated metadata.

Your calls are recorded by platforms and software that store them in proprietary formats, making these files unique to the specific recorder and difficult to access. Over time, call recording has evolved into multiple delivery methods, including TDM, VoIP, collaboration tools like turrets and radio, and newer CCaaS and cloud-based calling tools. This has led organizations to use various voice technologies, each recorded in different ways and formats. 

Wilmac Technologies’ call recording retention solution provides a centralized platform for easy access, search, and replay of your call recordings. This is especially critical in regulated industries where retention periods are mandated for compliance with regulatory requirements. The solution ensures efficient access to this data and allows for further leveraging of the recordings when necessary. 

When You Need a Data Retention Solution

Compliance with retention

In industries like financial services, insurance, and healthcare, organizations are required to retain customer data for extended periods to comply with regulatory requirements. 

Transitioning vendors

When companies switch to new telephony, contact center, or data storage platforms, they must maintain and access their regulated data throughout the transition. 

Reducing infrastructure spend & risk

By decommissioning legacy systems and consolidating your playback infrastructure, you can significantly reduce infrastructure costs and associated risks. 

Decommission your legacy platform & retain your recordings with ease. See what products we support >>

Products with Data Retention Capabilities

Is your recorder nearing end-of-life or are you considering a transition to the cloud?

Download our white paper: Achieving Successful Call Recording Management through a Single Pane of Glass
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