Continuity Automated
Maximize the potential of your customer interaction data with Continuity Automated, a flexible solution for extracting, converting, and integrating your data with the third-party tools that power your insights and strategy.
Automate
Easily schedule regular exports of files from Continuity Replay daily, weekly, or monthly.
Leverage
Don’t limit yourself to your recording vendor’s toolset.
Analyze
Elicit insights from your interactions and use to improve your business operations.
How can I make my data usable? What can Automated do? >>
Is something blocking you from an external data tool?
You're Subject to Retention Regulations
Your Data is Stuck in Legacy On-Prem Systems
Your Data is Locked in Proprietary & Encrypted Formats
You Want to Leverage Your Customer Interactions With AI
Extracting Your Data from Cold Storage Costs a Fortune
Your Data is Scattered Across Siloed Systems
Why Would I Want Continuity Automated?
Analytics
Analyze the quality of customer interactions, gain a deeper understanding of customer experiences, and assess agent performance.
Business Intelligence
Extract valuable insights and support data-driven decision making by using a BI tool to visualize the insights garnered from your call recordings.
Surveillance
Monitor and analyze your call recordings to maintain compliance, minimize risk, and ensure employees are following proper procedures.
Reporting
Generate insightful, informative, and customizable reports for your call recording data.
Transcription
Convert spoken conversations into written text for record-keeping, compliance, quality, and search purposes.
Where Wilmac Technologies Specializes
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.