Continuity Automated
Maximize the potential of your voice data with a flexible solution for extracting, converting, and integrating your call recordings with the third-party tools that power your insights and strategy.
Automate
Easily schedule regular exports of audio files from your recording archives—whether daily, weekly, or monthly—allowing seamless integration with your preferred platforms.
Leverage
Don’t limit yourself to your recording vendor’s toolset. Utilize your third-party platform of choice.
Analyze
Elicit insights from your call recordings that can then be used to improve your business operations.
Utilize tools beyond your call recording platform. Let’s talk! >>
What Sets Continuity Automated Apart?
Customizable Timetable
Depending on what you want to do with your call recordings, you can automate extraction & conversion from your platform on your time.
Automated Extraction & Conversion
Automatically triggers processing whenever new voice files are available, allowing for continuous updates and ready-to-use data.
Flexible Deployment
Utilize Continuity Automated in both legacy and production environments, but it is typically run in the cloud.
Platform Agnostic
Ingest audio and metadata from most recording and CCaaS platforms.
Use Your Platform of Choice
Your call recordings are stored in a proprietary format, which limits what kind of tools you can use on your voice data.
Put Your Voice Data to Work with Continuity Automated
Analytics
Analyze the quality of customer interactions, gain a deeper understanding of customer experiences, and assess agent performance.
Business Intelligence
Extract valuable insights and support data-driven decision making by using a BI tool to visualize the insights garnered from your call recordings.
Surveillance
Monitor and analyze your call recordings to maintain compliance, minimize risk, and ensure employees are following proper procedures.
Reporting
Generate insightful, informative, and customizable reports for your call recording data.
Transcription
Convert spoken conversations into written text for record-keeping, compliance, quality, and search purposes.
Why Wilmac Technologies?
65+ Years of Industry Experience
With decades of experience in recording and data management solutions, Wilmac has supported businesses through the evolution of voice data and compliance, enabling customers to maximize the value of their recordings.
Customer-Driven Innovation
Our Continuity suite was developed in response to customer demand and continues to evolve with business needs. We know you need flexible, practical solutions to access and utilize your data effectively.
Unparalleled Data Access
Wilmac empowers you to unlock and fully leverage your call recording data, giving you control over your insights and the tools to make the most of your information.
