Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Data Archiving and Compliance with Retention Periods in the Banking & Financial Industries
If you work for a banking or financial services organization and are struggling with data archiving, you are in the right place. Our business started blossoming because of the banking and financial services industries and their need to retain recorded communications...
Understanding Enlighten AI: The 5 Products You Need to Know
Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent tools designed to optimize contact center operations and facilitate a positive customer experience under the umbrella of Enlighten AI. Contact center leaders...
Wilmac to Participate in SBC Cares Thanksgiving Appeal for Third Year
Wilmac Technologies is thrilled to join hands with the Small Business Council (SBC) and the Greater Rochester Chamber for their 2023 SBC Cares Thanksgiving Appeal charity food drive. This initiative provides food to families facing hardships in the Greater Rochester...
Enlighten XO: Accelerating Digital Transformation
Enlighten XO: Accelerating Digital TransformationeBookEveryone wants to leverage AI in their contact center - but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart self-service transforms...
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and Security
In today's fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary formats....
IVA vs. IVR: What’s the Difference?
We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you said, “Hey Alexa,” “Hey Siri,” or “Hey Google...” It was probably pretty recent, right? Besides being able to speak to them in a...
The Future is Calling: Why it’s Time to Upgrade your IVR to Intelligent Virtual Agents
The Future is Calling: Why it's Time to Upgrade your IVR to an IVA eBook Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful...
Wilmac Technologies Hosting a School Supply Drive to Benefit JFS
This year, Wilmac Technologies is excited to partner with Jewish Family Services for their annual school supply drive initiative. Together, our combined efforts are dedicated to empowering Pencils and Paper, a charity program serving as a classroom supply store,...
Wilmac Becomes Wilmac Technologies; Announces New Website and Branding
Company Growth and Core Values Key Drivers in Upgrade Rochester, New York: Wilmac Technologies is excited to unveil its new name, website, and branding to reflect the company’s growth and live by their core value of “clarity in communication.” The transition formally...
NICE Inform Elite: The Comprehensive Public Safety Recording Platform
As emergency communications become more complex, public safety organizations need a reliable solution for recording and incident intelligence. We’ve talked about our experience with NICE Inform and the different modules offered within the platform before, but we’ll...
Call Recording Retention and Retrieval: What You Need to Know
Call recording is a valuable tool for businesses to improve customer service, train employees, and comply with regulations. However, it's important to understand the requirements for call recording retention and retrieval to ensure compliance and avoid legal issues....
Maximizing your PSAP’s Potential: Leveraging Quality Assurance
Are you leveraging an effective Quality Assurance program in your PSAP? After a successful NICE Inform session in February, we received overwhelming feedback on how to effectively leverage a Quality Assurance program in your PSAP. For the second installment of our...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9