Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing SpecialistIn many communities, 911 is seen as the universal point of contact for all types of...
Continuity Replay Cloud Accredited & Accepted to Five9 ISV | Wilmac Tech’s Jim Giblin
Wilmac Technologies' Continuity Replay Cloud Now Available in Five9's CX MarketplaceJuly, 2024 Video, NewsIn July, 2024 Continuity Replay Cloud was accepted and accredited into Five9's Independent Software Vendor (ISV) Program! Listen to Wilmac Tech's Vice President...
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time SupportSeptember 4th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's sophisticated, customer-focused environment, contact center agents face the challenge of resolving complex...
Wilmac Technologies Product Announcement with Bob Pease | Continuity Replay Cloud
Wilmac Technologies Product Announcement, Continuity Replay CloudMay 28th, 2024 Video, NewsOn May 21st, we launched Continuity Replay Cloud to bring customers increased customer interaction data security and management. In this video, Wilmac Technologies' VP of...
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center August 23rd, 2024 Written by Lada Kozachok, Marketing SpecialistFor over two decades, Wilmac Technologies has partnered with a New York-based 911 center to revolutionize...
Wilmac Technologies to Host Panel Discussion on Advancing Health Equity Through Contact Center Technology and AI
Wilmac Technologies to Host Event on Advancing Health Equity Through Contact Center Technology and AIAugust 26th, 2024 Written by Emily Miller, Director of MarketingLeading Healthcare Providers Rochester Regional Health & Jordan Health to Participate in Engaging...
Wilmac Technologies Named to 2024 Greater Rochester Chamber Top 100 List
Wilmac Technologies Named to 2024 Greater Rochester Chamber Top 100 ListAugust 21st, 2024 Written by Emily Miller, Director of MarketingRecognition Includes List of Fastest-Growing, Privately Owned Companies Rochester, New York: Wilmac Technologies is pleased to...
Why Wilmac: Innovation and Collaboration Through our Partner Program
Why Wilmac: Innovation and Collaboration Through Our Partner ProgramAugust 15th, 2024 Written by Grace BoeselAs business and technology evolve, one consistency stands out: partnerships. Wilmac's Partner Evolution: Valued-Added Reseller and Software VendorAt Wilmac...
Transforming the Future of Insurance: A Large Insurance Organization’s Seamless Data Management Journey with Wilmac Technologies
Transforming the Future of Insurance: A Large Insurance Organization's Seamless Data Management Journey with Wilmac TechnologiesAugust 15th, 2024 Written by Garry White, Enterprise Information Archiving Sales DirectorC1 (formerly ConvergeOne), a partner of Wilmac...
Convera’s Data Management Transformation with Wilmac Technologies
Convera's Data Management Transformation with Wilmac TechnologiesJuly 29th, 2024 Written by Garry White, Enterprise Information Archiving Sales DirectorWilmac Technologies and Convera have been working together since 2022, aiding the global commercial fintech...
A Global Financial Services Organization’s Compliance Recording and Data Management Evolution with Wilmac Technologies
A Global Financial Services Group's Compliance Recording and Data Management Evolution with Wilmac TechnologiesJuly 25th, 2024 Written by John Joyce, Global Head of Communications ComplianceWilmac Technologies has supported this global financial services organization...
Wilmac Technologies Announces Partnership with Five9 to Achieve Seamless Compliance with Data Retention Requirements
Wilmac Technologies Announces Partnership with Five9 to Achieve Seamless Compliance with Data Retention Requirements July 17th, 2024 Written by Emily Miller, Director of Marketing Continuity Replay Cloud now available on the Five9 CX Marketplace Rochester,...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
