Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial IntelligenceNovember 21st, 2024 Written by Lada Kozachok, Marketing SpecialistIn today’s healthcare landscape, technology is reshaping how organizations connect with...
Wilmac Technologies Elevates from State to National Recognition as One of Best Companies Group’s America’s Best Workplaces
Wilmac Technologies Elevates from State to National Recognition as One of Best Companies Group's America’s Best WorkplacesNovember 5th, 2024 Written by Emily Miller, Director of Marketing NewsAward Underscores Wilmac's Commitment to an Employee-Centric Culture and a...
Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand
Watch Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand!Wilmac Technologies & Five9 present Digital Health in The Contact Center, an insightful discussion on the role of contact center technology in advancing health equity.How...
Wilmac Technologies Successfully Completes Type 2 SOC 2 Examination for Continuity Replay
Wilmac Technologies Successfully Completes Type 2 SOC 2 Examination for Continuity ReplayOctober 30th, 2024 Written by Grace Boesel News, Enterprise Information ArchivingReport on Security Standards Established by The American Institute of Certified Public Accountants...
3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction Data
3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction DataOctober 2024 Video, NewsQuick Preview Are you struggling to manage customer interaction data across multiple platforms? Learn how businesses like yours have successfully...
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved October 2024 Video, NewsQuick Preview Discover how Wilmac's people-centered approach to workforce management transforms scheduling from a daily struggle into a streamlined...
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing SpecialistIn many communities, 911 is seen as the universal point of contact for all types of...
Continuity Replay Cloud Accredited & Accepted to Five9 ISV | Wilmac Tech’s Jim Giblin
Wilmac Technologies' Continuity Replay Cloud Now Available in Five9's CX MarketplaceJuly, 2024 Video, NewsIn July, 2024 Continuity Replay Cloud was accepted and accredited into Five9's Independent Software Vendor (ISV) Program! Listen to Wilmac Tech's Vice President...
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time SupportSeptember 4th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's sophisticated, customer-focused environment, contact center agents face the challenge of resolving complex...
Wilmac Technologies Product Announcement with Bob Pease | Continuity Replay Cloud
Wilmac Technologies Product Announcement, Continuity Replay CloudMay 28th, 2024 Video, NewsOn May 21st, we launched Continuity Replay Cloud to bring customers increased customer interaction data security and management. In this video, Wilmac Technologies' VP of...
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center August 23rd, 2024 Written by Lada Kozachok, Marketing SpecialistFor over two decades, Wilmac Technologies has partnered with a New York-based 911 center to revolutionize...
Wilmac Technologies to Host Panel Discussion on Advancing Health Equity Through Contact Center Technology and AI
Wilmac Technologies to Host Event on Advancing Health Equity Through Contact Center Technology and AIAugust 26th, 2024 Written by Emily Miller, Director of MarketingLeading Healthcare Providers Rochester Regional Health & Jordan Health to Participate in Engaging...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
Wilmac Technologies is a customer-centric solutions provider, specializing in empowering organizations through seamless technology transitions and innovative customer interaction technology solutions. With over 30 years of experience, we focus on helping navigate businesses through the complexities of communication center technology while addressing both technical and human challenges.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud solutions requires careful attention to the employees who will use these tools every day.
That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.