Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough
Why Putting Your Interaction Data in an S3 Bucket Isn’t EnoughWritten by Emily Miller, Director of MarketingGeneric Cloud Storage ≠ Strategy Just because your interaction data is in the cloud doesn’t mean it’s doing anything for you. If you’re archiving your customer...
Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay
Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity ReplayWritten by Grace McClarin, Software Engineer at Wilmac TechEver get a request like this? “Hey, can you send us those call recordings from [Insert Agent’s Name] during...
Stephen McDonnell Named Finalist in the Greater Rochester Chamber’s 2025 Business Person of the Year Awards
Stephen McDonnell Named Finalist in the Greater Rochester Chamber’s 2025 Business Person of the Year AwardsMay 29th, 2025 Written by Grace Boesel, Marketing SpecialistWilmac Technologies President & CEO Featured Among Twelve Finalists in Two Categories...
Unlocking Compliance and Cost Savings: A Multinational Financial Services’ Interaction Data Transformation
Unlocking Compliance and Cost Savings: A Multinational Financial Services' Interaction Data TransformationWritten by Grace Boesel, Marketing Specialist at Wilmac Technologies This financial services organization faced siloed interaction data and significant compliance...
Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay
Unlocking the Power of Transcription Ingestion & Generation with Continuity ReplayWritten by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription ingestion...
Modernizing Interaction Data Retention: 4 Compliance Risks Financial Institutions Face & How to Avoid Them
Modernizing Interaction Data Retention: 4 Compliance Risks Financial Institutions Face & How to Avoid ThemHow are leading organizations solving their financial institution interaction data? Understand the four biggest risks and their solutions.What happens when...
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing SpecialistOne of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
An Evening at Oak Hill with Wilmac Technologies
An Evening at Oak Hill with Wilmac TechnologiesJoin Wilmac Technologies for a private networking event at the newly renovated Oak Hill Country Club on Wednesday, June 11 from 4:00–6:00 PM.One of Rochester's most well-known locations - and you can be one of the first...
Wilmac Technologies Launches Continuity Capture: Compliance Recording & AI Solution for Microsoft Teams and Zoom
Wilmac Technologies Launches Continuity Capture: The AI-Powered Compliance Recording Solution with U.S.-Based SupportMarch 17, 2025 Written by Emily Miller, Director of MarketingExpanding the Continuity Product Line with Secure, Always-On Recording for Microsoft Teams...
Wilmac Technologies Recognized as a 2025 Best Company to Work for in NY
Wilmac Technologies Named a Best Company to Work for in New York for the Second Consecutive Year February 24, 2025 Written by Emily Miller, Director of MarketingHonored for Its People-First Culture, Strategic Growth, and Commitment to Innovation Rochester, New...
3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage
3 Things You Don't Know about Your CCaaS Platform's Long-Term Cold StorageWhat long-term cold storage means for your customer interaction data, and why it might be costing you more than you think.Are you aware of the hidden pitfalls of your CCaaS platform's long-term...
Simplifying & Solving TD Bank’s Data Management Challenges On-Demand
Simplifying & Solving TD Bank's Data Management Challenges: Continuity Replay Roadshow Event in TorontoGain insights into how TD Bank is simplifying and solving their data management challenges with Continuity Replay and Wilmac Technologies. Fill out the form to...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
Wilmac Technologies is a customer-centric solutions provider, specializing in empowering organizations through seamless technology transitions and innovative customer interaction technology solutions. With over 30 years of experience, we focus on helping navigate businesses through the complexities of communication center technology while addressing both technical and human challenges.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud solutions requires careful attention to the employees who will use these tools every day.
That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.