We provide objective consulting services to optimize and ensure an accurate discovery and solution design process to effectively map out your Communications Recording & Customer Experience solution.
We identify areas of improvement and opportunities for innovation by assessing your current technology landscape, processes, and challenges.
We provide guidance and advice on strategies, solutions, and best practices to help you make informed decisions and develop a roadmap for achieving your business goals.
We guide you through the process of integrating new systems and processes into your existing infrastructure, ensuring a smooth transition and successful adoption.
Elicit expert guidance, unlock strategic insights, and empower your organization with the knowledge and customized solutions needed to navigate the complex digital technology landscape.
Taking a vendor agnostic approach, Wilmac Technologies’ Subject Matter Experts (SMEs) provide objective consulting throughout the sales and implementation process to guarantee the solution and services you deploy will help you achieve your defined business goals.
What makes Wilmac Technologies different is our vast experience in Communications Recording and Customer Experience technology. Since 1992, we’ve fine-tuned our expertise and helped businesses drive successful outcomes from the solutions we sold and supported.
Because of our internal software development and partnerships with world-leading vendors, the possibilities are endless ‒ and we’re committed to helping you find the ideal solutions and support that best fits your needs.
What to Expect from Wilmac Technologies’ Consulting Services
STRATEGIC. KNOWLEDGEABLE. CUSTOMIZED.
Our team reviews your existing technology infrastructure, processes, and challenges with you to better understand where you’re currently at and where you’re trying to be with a new solution.
Accurate Discovery & Solution Design
Attention to detail is our specialty. Using the discovery process to ask key questions ensures that our analysis aligns with your situation and that we can accurately map out the best solution to meet your goals.
We provide valuable insights, suggestions, and actionable plans to drive innovation, improve efficiency, and achieve competitive advantages that align with your business objectives.
Our vendor agnostic approach allows us to dive into our solution portfolio, review the functionality of each solution, and identify the modalities that hit on your key must-haves.
Our consulting services go beyond the initial engagement. We are committed to providing an end-to-end experience from assistance and monitoring to continuous improvement to ensure the implemented solution is delivering long-term value.
Your success and satisfaction are our priority. We ensure that your goals remain at the forefront of the engagement through the open lines of communication we establish with you.
Review our Expansive Portfolio of Solutions
Convert your call recording data into an open file format so you can archive, access, and leverage it as needed.
Equip your agents with the cloud-based tools they need to provide an extraordinary customer experience.
Ensure 100% compliance on regulated interactions through comprehensive monitoring and recording platforms.
Bring order to your digital evidence by customizing and integrating recording and incident intelligence solutions.
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001