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Cloud Contact Center

A cloud contact center utilizes innovative software to manage all inbound and outbound customer interactions across multiple digital channels ‒ all on a single, unified cloud-based platform.

Unify

Manage all inbound and outbound customer interactions across multiple digital channels on a single platform.

Connect

From telephone and email to SMS and video conferencing, agents can connect with customers on their channel of choice, when it’s convenient for them.

Build

Pair groundbreaking Cloud software and CX solutions to drive better efficiency and build stronger, long-lasting relationships with your customers.

Reinvent your customer journey with Wilmac Technologies. Let’s talk! >>

Cloud Contact Center

Imagine your contact center paving the way for a more efficient and personalized customer journey ‒ what could that mean for your organization?

It could mean stronger employee effectiveness, higher quality interactions, and larger profitable pathways. But if you aren’t driving this kind of growth, it’s time to reimagine your contact center in the cloud.

From your center’s automatic call distributor (ACD) and interactive voice response (IVR) to artificial intelligence (AI) and workforce management (WFM), your contact center operations can be fully deployed and scaled within the cloud. Not only does this differentiate your customer service from your competitors, but it also helps your organization improve cost savings and optimize spending in the long run. 

As a global provider of cloud contact center solutions from world-leading vendors, Wilmac Technologies can help you transform customer experiences and set key business objectives in motion. Because when it comes to managing and supporting your contact center for the future, you deserve confidence and peace of mind.

Customer-Centric Cloud Contact Center Solutions

WHAT TO EXPECT FROM OUR CLOUD CONTACT CENTER OFFERINGS

Omnichannel Routing

Streamline authentic connections across multiple channels.

Analytics & Insights

Drive measurable improvements after every interaction.

Workforce Engagement

Inspire employee self-improvement & maximize your team’s efficiency.

Automation & AI

Solve problems faster with artificial intelligence (AI) & automated technology.

Open Cloud Foundation

Accelerate your flexibility, scalability, & delivery ‒ always secured.

Communications in the Cloud…

Increased efficiency, reduced costs, and renewed confidence with our Cloud Contact Center products and solutions. 
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