NICE CXone
Disjointed customer interactions, inefficient processes, and siloed data negatively impact your customer experience. With NICE CXone, you can provide connected, intelligent, and complete CX interactions across your customer’s entire journey.
Deliver
Create exceptional customer experiences at every touchpoint.
Empower
Drive success with fast, personalized, and informed agent-assisted interactions.
Optimize
Build efficient journeys with CX-focused, purpose-built artificial intelligence.
Take a more holistic approach to customer experience. Let’s talk! >>
What makes NICE CXone different?
Digital Self-Service
Empower customers to solve problems faster with intelligent bots, virtual agents, and an accessible knowledge base.
Omnichannel Routing
Meet your customers at their digital entry point and seamlessly guide them through their journey across any channel.
Workforce Engagement
Equip your agents with the tools and knowledge to deliver experiences that create unmatched satisfaction.
CX Analytics
Understand what’s working and what’s not by pinpointing opportunities and identifying where you’re falling short.
AI & Automation
Ensure an exceptional CX with intelligent process optimization, helping your agents solve customer issues consistently and efficiently.
Open Cloud Platform
Securely scale and customize your contact center operations.
Why NICE inContact CXone?
Robust CCaaS Suite
To efficiently adapt to the constantly changing customer preferences, you need to be able to scale quickly. With an enhanced ACD and IVR, omnichannel routing capabilities, agent assist tools, intelligent AI capabilities, and more, NICE CXone is a holistic suite that will help you improve the customer experience all in one platform.
Complete Performance
Connect and transform disparate customer interactions into a single, consolidated journey. With savvy analytical tools powered by Enlighten AI and business intelligence tools designed to clarify operational insights, you can make better-informed decisions for your center.
Empowered Agents
With a knowledge base and AI-powered tools to help bring the conversation to a satisfying resolution, contact center agents can focus on the more difficult questions while interactive self-service chatbots and voice bots handle the simple prompts.
Flexible Deployment
NICE CXone is simple to purchase, set up, and maintain. It’s security certified, SLA guaranteed, and free of upfront equipment costs, IT complexity, or maintenance contracts.
Where Wilmac Technologies Specializes
Healthcare
In the healthcare industry, fragmented communication and disjointed interactions can lead to frustrating patient experiences and potential compliance risks. Without a unified approach, patients may encounter delays, confusion, and a lack of personalized care throughout their journey.
By connecting all automated and human interactions along the care journey, NICE CXone improves the patient experience. Integrations with your electronic health record (EHR) system give you a complete picture of the patient experience.
Wilmac’s expertise in maintaining compliance standards while achieving business goals is critical in serving the healthcare industry.
Our dedicated team will work with you to make sure all the boxes are checked:
- All voice and digital interactions are HIPAA- and policy-compliant
- Agents conduct solutions-focused conversations with AI-powered real-time guidance
- All interactions are managed from one cloud-native platform
- Patients have seamless interactions for billing, scheduling, registration, and more
… guaranteeing an improved patient experience.
Higher Education
Understanding the student journey has never been more essential. Students face an overwhelming amount of information when choosing their educational path, and institutions often struggle to engage prospective students effectively, leading to missed opportunities and a lack of clarity about available resources and services NICE CXone offers capabilities to identify what channels and resources are impacting student decision making to drive registrations and simplify access to campus services.
Are you putting forth the effort and resources needed to satisfy and empower these students with the knowledge they need to make informed decisions about their education?
Wilmac Technologies has supplied campus safety with the tools they need to protect their campus for over 30 years. Now, we offer the tools needed to empower those students with the knowledge they need and higher education organizations with the ability to track the student journey:
- Live-assist experiences with students on the channel of their choice
- Digital self-service options
- Student workforce management tools
- Content engine for all necessary resources needed to make a decision
Why Wilmac Technologies?
Put our expertise to work with the NICE inContact CXone product.
Solutions-Focused Partner
By listening to our clients needs and goals, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.
Long-Term Support for Lasting Success
Wilmac is committed to your success beyond implementation. Our dedicated team provides ongoing guidance and support, ensuring your NICE CXone solution continues to evolve and grow with your business to ensure your customers are taken care of every step of their journey.
