Support
When problems or challenges arise, your organization needs reliable support to offer guidance and resolve technical issues. 24/7/365, our team is ready and available to ensure your systems are running smoothly.
Resolve
We promptly resolve technical issues and challenges you face, providing efficient solutions and troubleshooting expertise to ensure smooth operation.
Assist
We offer guidance, instructions, and advice on how to effectively use our systems and software to maximize productivity and overcome obstacles.
Maintain
We help maintain the performance and stability of your technology infrastructure by offering professional and managed services to ensure optimal functioning and to minimize disruption.
Struggling to manage your legacy platform? See what we support >>
Support
When technical issues or software updates arise, we’re here to ensure you get the flexible and reliable support you deserve.
Our service team has a people-first mentality, prioritizing customer satisfaction and experience.
With four support hubs in North America, we guarantee our availability and responsiveness to resolve the issues you’re facing with your mission-critical technologies:
- Rochester, New York
- New York, New York
- New Castle, Delaware
- Toronto, Ontario
We take pride in delivering comprehensive support services that are available around the clock on a global scale. Our solutions-focused team is equipped to provide exceptional assistance through on-premise, cloud-based, and remote support options, ensuring that we are always there for you precisely when and where you need us most.
What to Expect from our Support Services
RESPONSIVE. KNOWLEDGEABLE. EMPATHETIC.
Support Maintenance Agreements
Together, we define the scope of support, response times, service-level agreements (SLAs), and the duration of the maintenance period to ensure you receive reliable and consistent maintenance support for your technology infrastructure.
Legacy Product Support
Ensure you can continue using your existing solutions without experiencing major disruptions or security vulnerabilities to extend the lifespan of your technology investment and maintain operational continuity.
Global Call Recording Service & Support
We enable you to effectively record, store, and manage all you voice communications on a global scale, ensuring compliance, improving customer service, facilitating training and quality assurance, and enabling valuable insights for business intelligence purposes.
Open a Ticket
Our service team is available 24/7 and is fully committed to making sure your solution is working the way it’s supposed to. Open a support ticket so we can help solve your issue.
