Support
After installation, routine care is essential to maintaining the quality and efficiency of your system. 24/7/365, our team is available to help you with any problem or challenge that may arise.
Resolve
We promptly resolve technical issues and challenges you face, providing efficient solutions and troubleshooting expertise to ensure smooth operation.
Assist
We offer guidance, instructions, and advice on how to effectively use our systems and software to maximize productivity and overcome obstacles.
Maintain
We help maintain the performance and stability of your technology infrastructure by offering professional and managed services to ensure optimal functioning and to minimize disruption.
Struggling to manage your legacy platform? See what we support >>
Support
To meet the various needs of different organizations, we provide flexible and reliable on-site and remote support for our clients.
Partnered with industry-leading manufacturers, our highly-skilled service team has an excellent track record of customer satisfaction.
With four support hubs in North America, we guarantee our availability and responsiveness to resolve the issues you’re facing with your mission-critical technologies:
Rochester, New York
New York, New York
New Castle, Delaware
Toronto, Ontario
We take pride in delivering comprehensive support services that are available around the clock on a global scale. Our dedicated team is equipped to provide exceptional assistance through on-premise, cloud-based, and remote support options, ensuring that we are always there for you precisely when and where you need us most.
Whether it’s troubleshooting technical issues, implementing software updates, or offering expert guidance, our support services are designed to go above and beyond in meeting your specific needs, fostering seamless operations, and maximizing the value you get out of our Communications Recording and Customer Experience solutions.
What to Expect from our Support Services
RESPONSIVE. KNOWLEDGEABLE. EMPATHETIC.
Support Maintenance Agreements
Together, we define the scope of support, response times, service-level agreements (SLAs), and the duration of the maintenance period to ensure you receive reliable and consistent maintenance support for your technology infrastructure.
Legacy Product Support
Ensure you can continue using your existing solutions without experiencing major disruptions or security vulnerabilities to extend the lifespan of your technology investment and maintain operational continuity.
Global Call Recording Service & Support
We enable you to effectively record, store, and manage all you voice communications on a global scale, ensuring compliance, improving customer service, facilitating training and quality assurance, and enabling valuable insights for business intelligence purposes.
Open a Ticket
Our service team is available 24/7 and is fully committed to making sure your solution is working the way it’s supposed to. Open a support ticket so we can solve your issue.
Products and Solutions we Support
With over 30 years in the industry, we have experience with many products and solutions that goes beyond the list below. Just send us a message and we can help!
Enterprise Information Archiving
Cloud Contact Center
Communications Compliance
Public Safety
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
