NICE Inform
Empower your public safety organization with a next generation recording and incident intelligence solution to effortlessly capture, store, analyze, and leverage critical incident data for faster, more informed decisions.
Record
Future-proof your PSAP with recording solutions that meet today’s needs while preparing for tomorrow’s challenges.
Manage
Quickly locate all 911, radio, and text interactions related to incidents and drastically reduce the time it takes to perform evaluations and investigations.
Analyze
Leverage real-time data to monitor performance, address issues early, and continually enhance your emergency response.
Upgrade your recording in your mission-critical environment today. Let’s talk! >>
What makes NICE Inform different?
Comprehensive Multimedia Recording
Capture every critical communication—from NG911 audio, screen recordings, and text-to-911, to radio traffic, video, and CAD data—ensuring you have all the evidence you need in one platform.
Incident & Evidence Management
Synchronize and centralize multimedia from various channels to reconstruct the full story of an incident. Secure and organize evidence with Inform Organizer, ensuring data accuracy and integrity through Inform Media Player.
Quality Assurance & Analytics
Evaluate individual calls or complex incidents using Inform Evaluator, and track operational performance with Inform Reporter. Use real-time metrics and audio analytics to enhance emergency response and service quality.
Real-Time Decision Support
Monitor live operations with near real-time dashboards and instantly replay critical communications using Inform Verify to enhance situational awareness.
Why NICE Inform?
NG911-Ready
Seamlessly integrate digital data—voice, text, photos, videos—into the 911 network for faster, more informed responses.
Enhanced Incident Response
Gain real-time visibility into incidents, enabling quicker and more effective decision-making.
Complete Incident Records
Capture all multimedia interactions for a comprehensive and secure record that can be used for internal evaluations or legal compliance.
Collaboration Across Teams
Foster stronger inter-agency cooperation by sharing critical information through a unified platform.
Advanced Analytics
Gain valuable insights into incidents and identify trends through advanced analytics capabilities.
Compliance & Legal Support
Provide a complete and accurate record of incidents that can be used as evidence in court to comply with regulations.
Where Wilmac Technologies Specializes
Northeastern United States
Our United States-based Public Safety territory spans the northeastern part of the country, serving PSAPS in New York, Pennsylvania, New Jersey, Delaware, Vermont, and Western Massachusetts.
Southeastern Canada
Wilmac Technologies Canada is a Public Safety solutions provider to the province of Ontario, Canada, serving all nine of the Greater Toronto area PSAPs and beyond.
Why Wilmac Technologies?
Put our expertise to work with the NICE Inform product.
Proven Industry Expertise
With over 30 years of experience supporting Public Safety Answering Points, Wilmac Technologies brings in-depth expertise and trusted relationships to every partnership. We deliver personalized guidance and support to help you get the most out of NICE Inform.
Responsive Service Coverage
With service hubs in Rochester, New York City, New Castle, and Toronto, our team is ready to provide swift remote or on-site assistance, ensuring uninterrupted service and operational efficiency.
