Enterprise Information Archiving
Your communications data has to be maintained for compliance, quality, and business intelligence purposes – how do you capture, archive, and leverage that data while complying with regulations and adopting new technologies?
Access
Capture and gain access to your organization’s voice, webchat, email, & video data and apply it in more ways than one.
Transition
Convert proprietary audio files, decrypt your data, decommission legacy systems, and use search & replay to ensure compliance.
Consolidate
Bring your organization’s legacy and cloud communications data into one unified platform for easy access.
Accessing your data shouldn’t be complicated. Let’s talk! >>
Enterprise Information Archiving
Thousands, millions, billions of call recordings, webchats, emails, and videos sitting in a locked-up platform to comply with retention periods. Did you know there’s another option?
Our journey to becoming an Enterprise Information Archiving solution provider started with a problem: our customers couldn’t access their voice data.
Your organization has years of phone calls recorded and archived that must be retained for compliance. Beyond call recordings, it can span to additional forms of communication that have become more prevalent in contact centers, trading floors, and 9-1-1 centers like email, webchat, and video.
This data can be further leveraged to drive actionable insights and help you make informed and powerful decisions for your organization.
But, gaining access to and navigating years of this data is burdensome and inefficient.
At Wilmac Technologies, we make it easy for you to access YOUR communications data (and all of its associated metadata) from various cloud-based and on-prem platforms. Simply put, we extract, convert, and streamline it into one search & replay platform.
With a forward-thinking development team, our Data Management and Archiving solutions are constantly being improved to better serve your compliance needs. No more relying on expensive bulk extractions from your vendor, or utilizing multiple interfaces for search and replay. Simple and secure, our solutions put you in control of your data.
Versatile Enterprise Information Archiving Solutions
BENEFITS OF USING OUR DATA MANAGEMENT & ARCHIVING SOLUTIONS
One Consolidated Platform
Store and retrieve years of customer calls, emails, webchats, & videos with confidence & ease.
Flexible & Secure Data Extraction
Convert, decrypt, migrate, and securely store your communications data without worry.
Face Conversion Challenges
Convert proprietary recordings from decommissioned systems and gain valuable insight.
Successful Compliance
Minimize risk and restore your peace of mind so you can focus on what matters most.
Capitalize on Search & Replay
Search through your recordings with customizable criteria and replay conversations to obtain the data you need.
Empower your organization
With the versatility of data management and archiving products and solutions.
Enterprise Information Archiving Products
Enterprise Information Archiving Solutions
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
