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Contact Center as a Service (CCaaS)

Customers expect seamless, personalized service on any channel they choose. It’s time to upgrade your contact center.

Enhance

Give your customers the ability to connect on their preferred channels.

Streamline

Reduce risk, control costs, and ensure continuity.

Operate

Run your operations fully in the cloud and react to rapidly changing market conditions with scalability.

Ready to take your contact center to the cloud? Let’s talk! >>

Contact Center as a Service (CCaaS)

Deliver the experience your customers, leads, and prospects expect.

Your customers expect more than just service—they expect personalized, seamless interactions on their terms. The days of relying on outdated, on-premise systems are over. With Wilmac’s Contact Center as a Service (CCaaS) solutions, you can confidently transition to a future where your contact center operates efficiently, securely, and with the scalability to meet ever-changing customer demands.

No more missed opportunities. No more lost leads. No more siloed interactions. Wilmac’s CCaaS solution enables you to unify every customer interaction on a single cloud platform and offer the omnichannel communication that your customers demand.

Benefits of transitioning to a CCaaS solution

React and scale to changing business conditions

Offer the newest innovative features to your customers

Meet customer expectations with seamless service

Eliminate IT overhead costs

CCaaS Tools That Power Your Success

Automatic Call Distributor (ACD)

Interactive Voice Response (IVR)

Outbound or Predictive Dialer

Platform Integrations

Intelligent Virtual Agent (IVA)

Artificial Intelligence (AI) & Automation

Workforce Management (WFM)

Analytics and Reporting Tools

Call Recording

Best-of-Breed CCaaS Products

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