Contact Center as a Service (CCaaS)
Elevate your contact center operations to new heights with CCaaS solutions, empowering your organization to efficiently and securely manage all your interactions, engagements, and operational processes seamlessly in a cloud-based environment.
Enhance
Meet your customer where they’re trying to find you with scalable and flexible tools.
Streamline
Improve contact center operations by reducing risk and costs associated with on-prem hardware.
Operate
Run your operations fully in the cloud and react to rapidly changing market conditions with scalability.
Ready to take your contact center to the cloud? Let’s talk! >>
Contact Center as a Service (CCaaS)
Deliver the kind of experience your customers, leads, and prospects desire – an experience that makes them feel cared for every step of the way, not like another cog in the machine.
A cloud contact center utilizes innovative software to manage all inbound and outbound customer interactions across multiple digital channels ‒ all on a single, unified cloud-based platform.
With Contact Center as a Service (CCaaS) software and technology, on-premise hardware management can become a thing of the past. No more missed opportunities. No more lost leads. Only omnichannel communication on one cloud-based platform, the way your customer wants it, when they want it, and how they want it ‒ and always with a qualified agent on the other end responding to their needs.
Wilmac Technologies sells and supports world-renowned CCaaS solutions. By tailoring a CCaaS solution to your long-term goals, we can help you transition and transform into a cloud-based contact center and scale as your business needs change.
Benefits of transitioning to a CCaaS solution
React and scale to changing business conditions
Offer the newest innovative features to your customers
Meet customer expectations with seamless service
Eliminate IT overhead costs
Key Features of CCaaS Products
Automatic Call Distributor (ACD)
Interactive Voice Response (IVR)
Outbound or Predictive Dialer
Platform Integrations
Intelligent Virtual Agent (IVA)
Artificial Intelligence (AI) & Automation
Workforce Management (WFM)
Analytics and Reporting Tools
Call Recording
Best-of-Breed CCaaS Products
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9