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Incident Recording & Reconstruction

When time is of the essence, manually gathering and consolidating data can create unnecessary delays in responding to and resolving incidents. Empower your team to focus on what matters most: protecting the public.

Simplify

Eliminate the burden of data silos and reduce manual work.

Play Back

Integrate multimedia, CAD data, and geo-maps for a synchronized, seamless playback of all incident details.

Share

Ensure the chain of custody remains intact with secure, encrypted sharing of critical multimedia content.

What used to take hours or days, can now take minutes. Let’s talk! >>

Incident Recording & Reconstruction

Efficient information assembly, debriefing, and distribution are essential for maintaining public safety and operational readiness.

Public safety professionals need access to reliable, real-time information from multiple sources to reconstruct incidents and respond swiftly. Wilmac’s Multichannel Information Capture solutions empower your PSAP to streamline the NG9-1-1 ecosystem by capturing and storing mission-critical communications across a variety of formats:

 

  • 911 / NG911 calls (legacy CAMA / NG911 SIP Trunking)

  • Radio transmissions (P25 IP Logging, Conventional Analog, & Console-based)

  • VoIP calls (Voice over IP)

  • Text messages

  • Videos

  • Computer-aided dispatch (CAD)

  • Locations from geographic information systems (GIS)

  • Captured desktop screens

With this centralized repository, your team can reconstruct entire incidents quickly and securely, exporting the data as encrypted, password-protected files for collaboration with law enforcement, attorneys, and other agencies.

Sharing critical information no longer requires physically burning and transporting CDs or DVDs—everything is available in a secure, accessible digital format, reducing risk and speeding up the investigative process.

Benefits of Incident Recording & Reconstruction

Faster and easier access into all your incident information and records

Enhanced information organization

Combine multimedia and CAD data for a comprehensive incident timeline

Full control over and more efficient distribution of incident folders

Annotate and organize information without impacting recording integrity

Faster and more accurate analysis of cross-jurisdictional incidents

Application Spotlight: NICE Inform Organizer

NICE Inform Organizer is an extension of the NICE Inform product, designed to save you time on your incident reconstruction efforts.

Keep all records in one place

No matter what channel they come from (calls, text, screen files, GIS, notes, documents, videos, etc.).

Create incident folders

Based on your organization’s most important reference information like CAD (computer aided dispatch) or case number.

Integrates with your CAD data

No matter what channel they come from (calls, text, screen files, GIS, notes, documents, videos, etc.).

Collaborate securely

By importing their incident information securely into your folders.

Customize field for better organization

For more precise organization.

Visualize all records into one synchronized timeline

Regardless of source or media

Export encrypted incident folders

But still have the option to burn onto CDs or DVDs.

Products with Incident Recording & Reconstruction

Is your contact center buried under outdated systems, scattered data, or struggling to turn insights into action?

Join us on 1/23 for our virtual session, Transforming Contact Center Data Management: Compliance Made Simple.

I want in! >>

See you there!

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