Professional Services
We bring specialized knowledge, expertise, and support to help you efficiently implement, optimize, and maximize the potential of your technology solutions.
Optimize
Maximize the performance of your solution and deliver exceptional results.
Customize
Tailor the implementation, configuration, and integration of technologies to ensure a personalized approach.
Enable
Empower your team with training, support, and guidance to ensure successful adoption, utilization, and ongoing management of the solution.
Unlock the full potential of your business with our Professional Services. Let’s Talk! >>
Professional Services
Effective sales processes require careful attention and discussion to fully understand your business needs and goals.
Wilmac Technologies approaches the entire pre-sales process with precision and care, ensuring that every solution aligns with your business needs and technical requirements.
Our Professional Services are the core of our business and are representative of our commitment and dedication to achieving our mission: To deliver innovative customer-driven technology solutions that empower
every person who interacts with them.
From designing and planning all the way to post-implementation with Moves/Adds/Changes (MACs), our Pro Services are performed and overseen by our team of trained and certified professionals, all of whom have achieved certification on the latest software versions for every system we support.
Delivering Tailored Solutions, Every Step of the Way
DETAIL-ORIENTED. SOLUTION-FOCUSED. EMPOWERING
Designing & Planning
We’ll analyze business requirements, identify objectives, and create a comprehensive blueprint before implementation.
Project Management
Ensure that your Communications Recording and Customer Experience solution is successfully delivered smoothly and on time, within the defined scope and quality standards.
Implementation & Installation
Install and integrate all applications, configure your devices, migrate data, and conduct the necessary testing and validation to ensure a seamless transition from planning to use.
Training
Get the most out of your newly implemented solution with comprehensive training designed to train users on system functionalities, best practices, workflows, troubleshooting, and any relevant customizations.
Moves/Adds/Changes
Modify and update your existing system by relocating equipment, adding new components, or altering existing configurations to accommodate evolving needs or address specific requirements.
Stay Informed with Customer Connect
Our customers mean the world us.
Wilmac Technologies’ Customer Connect portal is designed to keep you in-the-know about all updates and security requirements associated with your Communications Recording and Customer Experience solutions. With Customer Connect, you’ll have easy access to critical information, empowering you to manage your solutions with confidence and peace of mind.
