Wilmac Technologies offers a range of best-of-breed Enterprise Communications Recording and Customer Experience solutions for contact centers, financial services, and public safety organizations globally.
We are committed to understanding your ideal business outcomes and finding the best solution for YOU.
Our solutions allow you to efficiently manage all interactions and data involved with your everyday business encounters.
Each business is different, and we promise to work with you to map the solution to your intended business goals.
Comprehensive Communications Recording & Customer Experience Solutions
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
When you need a holistic Communications Recording or Customer Experience solution, Wilmac Technologies will be there with our dynamic solutions and products. From Cloud Contact Center and Enterprise Information Archiving to Communications Compliance and Public Safety, our subject matter experts are there to understand what you’re trying to achieve and guide you to the best outcome for your organization. We promise to help you navigate and equip you with the high-quality solutions developed to answer your unique communication needs.
Enterprise Information Archiving
Convert your call recording data into an open file format so you can archive, access, and leverage it as needed.
Cloud Contact Center
Equip your contact center employees with the cloud-based tools they need to provide an unparalleled customer experience.
Ensure 100% compliance on regulated interactions with comprehensive monitoring and recording platforms.
Empower your PSAP and bring order to your digital evidence by customizing and integrating recording and incident intelligence solutions.
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
We entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Our team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we sell and support.
In-House Development of EIA Products
After reselling WFO solutions for many years, our customers came to us with the problem of accessing and managing their voice data while subject to retention periods. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
Is your recorder nearing end-of-life or are you considering a transition to the cloud?
Download our white paper: Achieving Successful Call Recording Management through a Single Pane of Glass
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001