About Wilmac Technologies
Founded in 1957, Wilmac’s journey mirrors the evolution of customer interactions itself and is a testament to the power of vision, adaptation, and unwavering commitment to customer success.
Finding your best-fit solution shouldn’t be complicated. Let’s talk! >>
Who is Wilmac Technologies?
Wilmac Technologies is a customer-centric solutions provider, specializing in empowering organizations through seamless technology transitions and innovative customer interaction technology solutions. With over 30 years of experience, we focus on helping navigate businesses through the complexities of communication center technology while addressing both technical and human challenges.
Wilmac is defined by a commitment to putting people first—both in how we deliver solutions and how we support our own team. We innovate based on real customer demands, ensuring that every solution we create is relevant and impactful. Whether it’s through our expertise in customer interaction technology or our consultative partnerships, Wilmac delivers the tools and support needed for long-term success.
More on Wilmac Technologies
Leadership
Fostering collaboration and inspiring individuals to achieve their highest potential, while driving organizational success through our unwavering commitment to excellence.
History
With over 30 years in the customer interaction technology industry, Wilmac has been at the forefront of change, helping businesses transition from legacy systems to cutting-edge cloud solutions, always with a people-first focus.
Partners
Every business is unique. That’s why Wilmac is built on a dedication to our customers to deeply understand their unique challenges and provide responsive and flexible support.
Careers
We believe great solutions come from great people. At Wilmac, we’re always looking for individuals who are passionate about putting customers first and driving innovation in customer interaction technology.
Our Core Values
The fundamental principles that drive our actions and decisions every day.
People-First
Wilmac places our team and customers at the heart of everything we do. We believe putting people first is essential to delivering exceptional solutions.
Growth-Oriented
Wilmac constantly evolves alongside industry advancements, embracing change and innovation to drive growth for both our company and our customers.
Solution-Focused
We are dedicated to understanding our customers’ unique challenges to provide flexible solutions that address their specific needs.
One Wilmac
We operate as a unified team, integrating our expertise across all areas to deliver comprehensive, seamless support. Our collaborative approach ensures that every customer benefits from the full spectrum of Wilmac’s knowledge and capabilities.
What makes Wilmac Technologies different?
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.
