About Wilmac Technologies
Founded in 1957, our history is rooted in recording. Wilmac Technologies is a premier provider of Communications Recording and Customer Experience solutions and support to contact centers, financial institutions, and public safety organizations across the globe.
Our commitment to clear communication guarantees you to be in-the-know for every step we take together in finding the best-fit solution for your organization.
Our industry knowledge allows us to quickly adapt according to what type of solution your organization is looking for support you require.
No matter the issue or challenge you’re facing, we guide you through the process of finding the best solution to achieving your business goals.
Who is Wilmac Technologies?
Started in 1957, our history is rooted in recording. We began selling Workforce Optimization solutions in 1992 and have since become a leader in providing mission-critical voice & digital technology to businesses around the globe.
Wilmac Technologies’ team of experienced solution-centered professionals and skilled engineers, combined with our partners, help organizations of all industries and sizes meet regulatory requirements, deliver resilient performance, furnish state-of-the-art applications, and enable digital transformations.
From Cloud Contact Center and Enterprise Information Archiving to Communications Compliance and Public Safety solutions, Wilmac Technologies is committed to delivering the best technology and support to our customers, guiding them through every step of their digital journey.
More on Wilmac Technologies
Fostering collaboration and inspiring individuals to achieve their highest potential, while driving organizational success through our unwavering commitment to excellence.
As we know it today, technology is different from yesterday’s, and for over 30 years, we have served at the forefront of the Workforce Optimization industry.
Every business is unique. That’s why at Wilmac, we pair best-of-breed solutions with a consultative approach to ensure customers always receive the best outcome.
At Wilmac Technologies, we’re dedicated to being the best in all that we do ‒ and that starts with having the best team of people. We’re always on the lookout to grow our team with the best.
Our Core Values
The fundamental principles that drive our actions and decisions every day.
Great Place to Work
Built around great people, we’ve committed ourselves to providing a valuable experience to every person who comes through Wilmac’s doors.
No matter what opportunity or challenge we’re faced with, we take it on as our own and will work with you to bring it to optimal resolution for your organization.
Clarity in Communication
From our internal and customer communications to our marketing, sales and support efforts, transparency is key to successful business outcomes.
In our eyes, the customer’s needs always come first. We are always available to our customers, day or night, to resolve issues and bring about the best possible outcome.
Agile / Flexible
We evolve alongside the technology and needs of our customers. Our flexibility allows us to quickly adapt, change, and pivot according to what is working and what is not.
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001