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History of Wilmac Technologies

Technology, as we know it today, is different from yesterday’s, and for over 30 years, Wilmac Technologies has served at the forefront of the Workforce Optimization industry.

Navigate

No business journey is completely straight. We work with you to navigate the changing  landscape and find the best fit for you.

Evolve

Adapt to the changing technology landscape with us as we identify new opportunities in the market.

Thrive

Work with us to find the best solutions that fit your business goals for Communications Recording and Customer Experience.

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Wilmac Technologies’ History

Our history is rooted in recording. We’ve committed ourselves to understanding the communications recording and customer experience industries and identifying the best products and solutions for each.

Throughout the era of magnetic tape recording and the dominance of dictation equipment, to the glory of the Internet and the emergence of 21st-century voice technology, Wilmac Technologies has continually come out on top as an industry leader, helping businesses navigate and thrive in the evolving digital landscape.

We came into the business of selling Workforce Optimization (WFO) technology in 1992. Throughout the past 30 years, we’ve become a premier partner of NICE, Verint, and Calabrio, while bringing in other business and technology partners to resell our own solutions and services.

Our experience in the industry has put us in a unique position to work with some of the largest organizations to solve their compliance and data management needs. In 2015, several of our large banking customers came to us with the issue of being unable to access and quickly produce their call recording data for investigation. This request gave us the confidence to step into software development and Continuity Replay was born.

Now with a team dedicated to development alongside our tenured sales and services teams, we take on the evolving industry with the expertise and knowledge to find the best solution that will help you solve your communications recording, cloud contact center, compliance, and data management needs.

And we’re just getting started.

Our Core Values

Great Place to Work

Built around great people, we’ve committed ourselves to providing a valuable experience to every person who comes through Wilmac Technologies’ doors.

Clarity in Communication

From our internal and customer communications to our marketing and sales efforts, transparency is key to successful business outcomes.

Agile / Flexible

We evolve alongside the technology and needs of our customers. Our flexibility allows us to quickly adapt, change, and pivot according to what is and isn’t working.

Accountability

No matter what opportunity or challenge we’re faced with, we take it on as our own and will work with you to bring it to optimal resolution for your organization.

Customer First

The customer’s needs always come first. We are always available to our customers, day or night, to resolve issues and bring about the best possible outcome.

What defines Wilmac Technologies?

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30+ Years Experience in Workforce Optimization (WFO)

Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.

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Experienced and Tenured Industry Professionals

Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.

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Solution-focused Service Team

Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.

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Premier Partners of Industry-leading Vendors

Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.

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In-house Development of our Enterprise Information Archiving Portfolio

After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.

“The technology we develop, sell, and support is constantly evolving alongside the industry, which has made us naturally agile and flexible. Our history has shaped us into who we are today, but our committed and hard-working people are the key drivers to our growth and success.”

Steve McDonnell
President & CEO of Wilmac Technologies

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