Data Extraction & Conversion
Going to your vendor for an expensive bulk export is not your only option. Wilmac can securely extract your call recording and convert them into an open file format.
Extract
Pull the data from your legacy or production platform one time or on a regular basis.
Convert
Gain access to your voice data and use it as you want to in an accessible file format.
Access
No need to limit yourself to your call recording vendor’s platform or extraction tools.
Are your recordings locked up in a proprietary format? Let’s talk! >>
Communications Data Extraction & Conversion
It’s common for organizations to have large amounts of data archived on their legacy or production system. But, how do you access and put it to use?
Accessing these call recordings, webchats, emails, and videos can be difficult due to non-functional or outdated recording systems, missing metadata, limited search and replay function, and proprietary or encrypted file formats.
With our data extraction and conversion solutions, you can convert your recordings into an accessible, decrypted format and then store them in Continuity Replay.
Gone are the days of being restricted to your telephony, contact center, or data storage platform and toolset or having to maintain a legacy system until the end of your retention period. Wilmac has the ability to extract and convert over 50 different proprietary formats one time or on a regular basis from your on-prem or production environment.
Benefits of adopting a Data Extraction & Conversion Solution
Unlock your data
Extract and convert your call recordings into an open format for better accessibility and usage.
Meaningful insights
Leverage third party applications to turn your recordings into actionable insights.
Store your data where you want
No need to maintain a legacy system or have limited access to your recordings.
Comply with retention periods
With your data in an open format, you can choose an EIA product to guarantee compliance.
Improved search and replay
Quickly locate relevant conversations, saving time and effort in manual review.
Voice Logger Formats We Work With
Recording Extraction for Legacy Systems
NICE Back-Office WFM
NICECall Focus I, II, and III
NICECLS v8.8, 8.9, 9.0
NICE Engage
NICE IEX Workforce Management
NICE Inform
NICE Interaction Management (NIM)
NICELog
NICE Mirra Series II
NICE Perform
NICE Perform Compliance
NICE Perform eXpress
NICE Performance Management
NICE Real-Time Guidance Optimization
NICE Recording eXpress (NRX)
NICE Trading Recording (NTR)
NICE Universe
NICE Uptivity (formerly CallCopy)
NICE Wordnet Series III (formerly Thales)
Blue Pumpkin Workforce Management
Verint Audiolog (formerly Mercom)
Verint Impact 360 Call Recording
Verint Impact 360 WFM (formerly Witness Actionable Solutions)
Verint Ultra (formerly Comverse)
ASC Marathon Evolution
ASC Neo
Audix Voicemail
Calabrio
Calabrio ONE
CyberTech
Dictaphone Guardian
Dictaphone Freedom
Enghouse Interactive
Eventide
Eyretel E500, E1000
Eyretel Mediastore
Genesys PureConnect
Lanier LDL416, LDL848
Motorola MCC7500 IP Radio Logger
Nortel CallPilot Voicemail
OAISYS
Qfiniti
Racal Mirra
Racal Wordnet Series I and II
Red Box Recorders
Red Box Quantify
Revcord
Talking Technology Bigmouth
Teleopti
Voice Print International (VPI)
Weston Digital Audionet
BT Trading Turrets with embedded loggers (NICE, Witness, Verint)
IPC Trading Turrets with embedded loggers (NICE)
Motorola Radio Systems with embedded loggers (NICE)
Recording Extraction for Production Systems
Amazon Connect
NICE CXone
Five9
Genesys PureCloud
