Data Extraction & Conversion
Wilmac empowers you to extract and convert your call recordings into open file formats on your terms, eliminating costly vendor exports. With our data solutions, you have full control, whether transitioning from a legacy system or managing your production environment—access and convert your data when and how you need it.
Extract
Pull the data from your legacy or production platform one time or on a regular basis.
Convert
Unlock your voice data by converting it into an open, easily accessible format.
Access
Free yourself from vendor-imposed restrictions and gain full control over your call recordings and data.
Are your recordings locked up in a proprietary format? Let’s talk! >>
Communications Data Extraction & Conversion
You have large amounts of data archived on your legacy or production system. But, how do you access and put it to use?
Accessing these call recordings, webchats, emails, and videos can be difficult due to non-functional or outdated recording systems, missing metadata, limited search and replay function, and proprietary or encrypted file formats.
At Wilmac, we’re driven by customer needs. That’s why we’ve developed data extraction and conversion solutions that allow you to convert recordings into a decrypted, open format, storing them in Continuity Replay for easy access.
No longer will you be tethered to your telephony, contact center, or storage platform. With Wilmac’s ability to extract and convert over 50 different proprietary formats, you can move beyond outdated systems, all while ensuring compliance and smooth transitions from legacy platforms.
Benefits of Adopting a Data Extraction & Conversion Solution
Unlock Your Data
Extract and convert your call recordings into an open format for better accessibility and usage.
Turn Data Into Insights
Leverage third party tools to turn your recordings into actionable business insights.
Store Data on Your Terms
No need to maintain a outdated systems; store data where you want, with full flexibility.
Ensure Compliance
With your data in an open format, you can easily manage retention periods and ensure compliance.
Enhanced Search and Replay
Quickly locate relevant recordings and conversations, saving time and effort.
Voice Logger Formats We Support
We specialize in extracting data from legacy systems and discontinued platforms, making the transition to modern systems easier and more efficient.
NICE Back-Office WFM
NICECall Focus I, II, and III
NICECLS v8.8, 8.9, 9.0
NICE Engage
NICE IEX Workforce Management
NICE Inform
NICE Interaction Management (NIM)
NICELog
NICE Mirra Series II
NICE Perform
NICE Perform Compliance
NICE Perform eXpress
NICE Performance Management
NICE Real-Time Guidance Optimization
NICE Recording eXpress (NRX)
NICE Trading Recording (NTR)
NICE Universe
NICE Uptivity (formerly CallCopy)
NICE Wordnet Series III (formerly Thales)
Blue Pumpkin Workforce Management
Verint Audiolog (formerly Mercom)
Verint Impact 360 Call Recording
Verint Impact 360 WFM (formerly Witness Actionable Solutions)
Verint Ultra (formerly Comverse)
ASC Marathon Evolution
ASC Neo
Audix Voicemail
Calabrio
Calabrio ONE
CyberTech
Dictaphone Guardian
Dictaphone Freedom
Enghouse Interactive
Eventide
Eyretel E500, E1000
Eyretel Mediastore
Genesys PureConnect
Lanier LDL416, LDL848
Motorola MCC7500 IP Radio Logger
Nortel CallPilot Voicemail
OAISYS
Qfiniti
Racal Mirra
Racal Wordnet Series I and II
Red Box Recorders
Red Box Quantify
Revcord
Talking Technology Bigmouth
Teleopti
Voice Print International (VPI)
Weston Digital Audionet
BT Trading Turrets with embedded loggers (NICE, Witness, Verint)
IPC Trading Turrets with embedded loggers (NICE)
Motorola Radio Systems with embedded loggers (NICE)
Recording Extraction for Production Systems
Amazon Connect
NICE CXone
Five9
Genesys PureCloud
Products with Voice Data Extraction & Conversion Capabilities
Whether dealing with outdated legacy platforms or modern cloud environments, this solution empowers you to manage your voice data with ease.
Tailored to meet your specific data management requirements, this solution keeps you in control while ensuring compliance with retention policies.
