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NICE Compass

NICE Compass, or NICE Compliance Assurance, empowers financial organizations to ensure seamless compliance and minimize operational risk through automated monitoring and endpoint verification.

Assure

Verify all endpoints are recording prior to the start of the trading day and proactively identify unrecorded calls.

Understand

Get complete visibility into your regulated users’ communication activities to meet stringent regulatory demands.

Protect

Achieve an operating environment that efficiently and consistently protects customers and your firm’s reputation.

Minimize the operational and regulatory risks in your organization. Let’s talk! >>

What makes NICE Compass different?

Comprehensive Endpoint Recording Verification

Initiate test calls from each user endpoint to confirm recording, metadata, and users.

Proactively Identify Unrecorded Calls

Instantly detect unrecorded calls and proactively report issues to regulators, minimizing potential impacts.

Automate Moves, Adds, and Changes

Efficiently manage user configurations, including recording permissions and retention periods across your organization.

Centralized Content Search and Replay

Access and replay NTR recordings in a centralized portal.

Why NICE Compass?

Reduce Total Cost of Compliance

Mix trading, front-office, mobile, back-office, and unified comms recording in the same platform to reduce investment risk and operational complexity.

Streamline Litigation Holds and Call Extractions

Set automatic litigation hold rules on hundreds of calls at once and automate bulk extraction.

Optimize Platform Performance

Leverage actionable insights in reports to better manage capacity, optimize resources, and reduce operational costs.

Central Retention Management

Minimize the risk of a regulatory violation by centrally managing retention periods applicable to a line of business or regulatory jurisdiction.

Reduce Investigation Expenses

Speed up manual, repetitive tasks in system administration and compliance investigation requests to optimize resource usage.

Why Wilmac Technologies?

Put our expertise to work with the NICE Compass product.

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Experience in the Regulatory Landscape

Wilmac Technologies is a premier provider of NICE Compass, harnessing our years of experience working with NICE to equip our global financial customers with the compliance assurance technology they need to proactively identify bottlenecks in their recording systems.

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Operational Efficiency & Compliance

Paired with our rock-solid service team and their managed services, Wilmac Technologies guarantees operational efficiency in your organization that results in staying compliant with all relevant regulatory requirements.

For more information on NICE Compass, download the product brochure:

Is your contact center buried under outdated systems, scattered data, or struggling to turn insights into action?

Join us on 1/23 for our virtual session, Transforming Contact Center Data Management: Compliance Made Simple.

I want in! >>

See you there!

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