Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Wilmac to Attend ROC on Tech 2023 for Second Year
The Greater Rochester Chamber of Commerce and its member technology companies are presenting their annual ROC on Tech 2023 full day conference. On Thursday, June 15th, Wilmac will be attending the conference for the second year to network with other local technology...
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs
Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
From Data to Delight: Leveraging Business Intelligence for Improved CX
As companies look to differentiate themselves from the competition, customer experience has become a critical factor in achieving success. While there are many factors that contribute to customer experience, one significant area that companies should focus on is...
What is Enterprise Information Archiving and Why Does it Matter?
Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into this category, but why should you care? What Enterprise Information Archiving is… The solutions that fall into the Enterprise Information Archiving (EIA) category...
Ontario NG911 Funding: What You Need to Know
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
Personalizing the Customer Journey: A Fireside Chat with Wilmac
Tune in as the experts at Wilmac discuss personalizing the customer journey in the contact center. Customer journey management is a critical component to creating satisfying experiences, which in turn improves the overall customer experience. Adding personalization to...
Wilmac to Exhibit at Enterprise Connect 2023
Enterprise Information Archiving Technology to be Showcased on a Big Stage Rochester, New York: Wilmac, a Rochester-based voice and digital technology company, will participate as an exhibitor at Enterprise Connect 2023, the leading conference and exhibition for...
Why Personalization is Key to Delivering an Exceptional Customer Journey
A customer journey refers to the series of interactions and touchpoints that a customer has throughout their relationship with an organization. This journey is made up of many touchpoints and hand offs between those touchpoints that ultimately shape the customer’s...
Why Unified Communications Recording is a Must-Have for Your Organization
Unified communications recording refers to the process of capturing and storing audio, video, and messaging, interactions that take place within a UC system, such as Cisco, Avaya, Microsoft Teams, and Zoom. This technology enables organizations to monitor and store...
Wilmac Announces Career Fair Attendance for Spring 2023
Wilmac is excited to announce the local career fairs we will be attending this year as recruiting local talent continues to stay at the forefront of our growth. After a successful career fair season in 2022 and after a full year of having our internship program back...
NICE Inform Best Practices: Q&A Session
Tune in to see the experts at Wilmac discuss questions and best practices for using industry-leading public safety recording solution NICE Inform. The dynamic solution has several key features and tools that, once leveraged, can have a major impact on the performance...
Achieving Successful Call Recording Management through a Single Pane of Glass
Achieving Successful Call Recording Management through a Single Pane of GlassWhite PaperIs your current recorder nearing end-of-life or are you considering a transition to the cloud? Then there are several factors you must consider to ensure your call recording data...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
Menu
Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9