Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Wilmac Technologies Relocates Headquarters to Five Star Bank Building in Downtown Rochester
Wilmac Technologies Relocates Headquarters to Five Star Bank Building in Downtown RochesterApril 2nd, 2024 Written by Lada KozachokGrowth of Homegrown Product Sparks Culture ChangeRochester, New York: Wilmac Technologies, a Rochester-based communications technology...
Wilmac Technologies Partners with Golisano Institute for Business & Entrepreneurship
Wilmac Technologies Partners with Golisano Institute for Business & EntrepreneurshipMarch 18th, 2024 Written by Emily Miller, Director of MarketingLocal Tech Company Looks to Future, Builds Sales Program with New Business InstituteRochester, New York: Wilmac...
Decommissioning Legacy Data Systems | Continuity Replay Use Case Video
Decommissioning Legacy Data Systems | Continuity Replay Use Case VideoVideo, Enterprise Information ArchivingMany organizations are transitioning from their outdated legacy telephony or contact center platform to the cloud, but are locked into maintaining their legacy...
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various Industries
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various IndustriesMarch 11th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Communications ComplianceIn today's fast-paced business landscape, effective communication is the...
Wilmac Technologies Named a Best Company to Work for in New York
Wilmac Technologies Named a Best Company to Work for in New YorkFebruary 28th, 2024 Written by Emily Miller, Director of Marketing NewsRochester, New York: Wilmac Technologies, a Rochester-based communications technology company, is proud to announce that it has been...
How CAD Integration Can Benefit Your PSAP
How CAD Integration Can Benefit Your PSAPFebruary 27th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyIn the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders,...
Healthcare Spotlight: Data Archiving for Compliance with Retention Periods
Healthcare Spotlight: Data Archiving for Compliance with Retention PeriodsFebruary 22nd, 2022 Written by Emily Miller, Director of Marketing Blog, Enterprise Information ArchivingRetaining records are no stranger to healthcare payers and providers, who are subject to...
Know What To Expect: NICE Inform CAD Integration
Watch our Webinar on NICE Inform's CAD IntegrationWilmac Technologies present Know What To Expect: NICE Inform's CAD Integration, an informative webinar session on how integrating CAD data can transform your PSAP operations.Integrating CAD data into your recording...
AI for Breakfast On-Demand
Watch AI for Breakfast On-Demand!Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club.How is AI being used in CX and contact center technology? Wilmac Technologies...
Insurance Spotlight: Data Management & Archiving for Compliance
Insurance Spotlight: Data Management & Archiving for ComplianceJanuary 29th, 2024 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingHow do you guarantee compliance as an insurance organization managing...
Siloed Data Systems | Continuity Replay Use Case Video
Siloed Data Systems | Continuity Replay Use Case VideoVideo, Enterprise Information ArchivingMany regulated organizations who do mergers and acquisitions become locked into maintaining different recording systems from the companies they acquire. Due to different...
5 Benefits of Adding a Workforce Management Solution to Your PSAP
5 Benefits of Adding a Workforce Management Solution to Your PSAPJanuary 3rd, 2024 Written by Charlie Snedden, Sales Engineer Blog, Public SafetyAs a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
