Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals
Wilmac Technologies to Host AI-Inspired Event for Customer Experience ProfessionalsDecember 14th, 2023 Written by Emily Miller, Director of Marketing Events, Communications ComplianceIndustry-Leading Partner to Take the Stage at Oak Hill in JanuaryRochester, New York:...
Wilmac Gathering Toys for Pirate Toy Fund for Third Year
Wilmac Gathering Toys for Pirate Toy Fund for Third YearDecember 4th, 2023 Written by Lada Kozachok, Marketing Specialist NewsWilmac Technologies is thrilled to collect toys for the holidays for the third year, ultimately benefiting the Pirate Toy Fund. This charity...
Know What to Expect: Implementing NICE Inform with Wilmac Technologies
Know What to Expect: Implementing NICE Inform with Wilmac TechnologiesDecember 4th, 2023 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyNICE Inform is a public safety and incident information management platform provided by NICE and powered by...
Banking & Financial Spotlight: Data Archiving and Compliance with Retention Periods
Banking & Financial Spotlight: Data Archiving and Compliance with Retention PeriodsNovember 14th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Enterprise Information ArchivingIf you work for a banking or financial services...
Understanding Enlighten AI: The 5 Products You Need to Know
Understanding Enlighten AI: The 5 Products You Need to KnowNovember 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact CenterOur industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
What is Continuity Replay? | Explainer Video
What is Continuity Replay?Video, Enterprise Information ArchivingWilmac Technologies specializes in data archiving and offers cloud-based software solution Continuity Replay to put companies back in control of their voice data.Does this resonate? Learn more about...
Wilmac to Participate in SBC Cares Thanksgiving Appeal for Third Year
Wilmac to Participate in SBC Cares Thanksgiving Appeal for Third YearOctober 26th, 2023 Written by Lada Kozachok, Marketing Specialist NewsWilmac Technologies is thrilled to join hands with the Small Business Council (SBC) and the Greater Rochester Chamber for their...
Enlighten XO: Accelerating Digital Transformation
Enlighten XO: Accelerating Digital TransformationeBookEveryone wants to leverage AI in their contact center - but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart self-service transforms...
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and Security
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and SecurityOctober 4th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingIn today's fast-paced business landscape, preserving contact...
IVA vs. IVR: What’s the Difference?
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
The Future is Calling: Why it’s Time to Upgrade your IVR to Intelligent Virtual Agents
The Future is Calling: Why it's Time to Upgrade your IVR to an IVA eBook Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful...
Wilmac Technologies Hosting a School Supply Drive to Benefit JFS
Wilmac Technologies Hosting a School Supply Drive to Benefit JFSJuly 31st, 2023 Written by Lada Kozachok, Marketing Specialist NewsThis year, Wilmac Technologies is excited to partner with Jewish Family Services for their annual school supply drive initiative....
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
