Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
A Global Financial Services Organization’s Compliance Recording and Data Management Evolution with Wilmac Technologies
A Global Financial Services Group's Compliance Recording and Data Management Evolution with Wilmac TechnologiesJuly 25th, 2024 Written by John Joyce, Global Head of Communications ComplianceWilmac Technologies has supported this global financial services organization...
Wilmac Technologies Announces Partnership with Five9 to Achieve Seamless Compliance with Data Retention Requirements
Wilmac Technologies Announces Partnership with Five9 to Achieve Seamless Compliance with Data Retention Requirements July 17th, 2024 Written by Emily Miller, Director of Marketing Continuity Replay Cloud now available on the Five9 CX Marketplace Rochester,...
Wilmac Technologies Successfully Completes Type 1 SOC 2 Examination for Continuity Replay Cloud
Wilmac Technologies Successfully Completes Type 1 SOC 2 Examination for Continuity Replay Cloud July 16th, 2024 Written by Grace Boesel News, Enterprise Information ArchivingReport on Security Standards Established by The American Institute of Certified Public...
Wilmac Technologies New Office Ribbon Cutting on WROC TV News 8
Wilmac Technologies New Office Ribbon Cutting on WROC TV News 8July 8th, 2024 Video, NewsOn May 8th, we celebrated the ribbon cutting of our new office space in the Five Star Bank building in downtown Rochester. The Greater Rochester Chamber of Commerce initiated...
Stephen McDonnell on 13WHAM’s Geared for Growth
Stephen McDonnell on 13WHAM's Geared for GrowthJuly 8th, 2024 Video, NewsCheck out President & CEO Stephen McDonnell's interview on the Geared for Growth segment on 13WHAM ABC, presented by the Greater Rochester Chamber of Commerce. Steve dives into what we do:...
A Northeastern Healthcare Provider’s Transition to NICE CXone through Wilmac Technologies
A Northeastern Healthcare Provider's Transition to NICE CXone through Wilmac TechnologiesJune 27th, 2024 Written by Ben Bowen, Director of Sales OperationsWilmac Technologies supported a northeastern healthcare provider in transitioning from an underperforming contact...
Continuity Replay Cloud Explained | Whiteboard Video
Continuity Replay Cloud - Whiteboard VideoJune 20, 2024 Video, Enterprise Information ArchivingLearn more about Continuity Replay Cloud, Wilmac Technologies' solution to optimize your customer interaction data management. Are you interested in automated compliance...
Convera’s Data Management Transformation with Wilmac Technologies
Convera's Data Management Transformation with Wilmac TechnologiesJune 11th, 2024 Written by Garry White, Enterprise Information Archiving Sales DirectorWilmac Technologies and Convera have been working together since 2022, aiding the global commercial fintech...
Enhancing 911 Operations: A Large Greater Toronto Area PSAP’s Ongoing Partnership with Wilmac Technologies
Enhancing 911 Operations: A Large Greater Toronto Area PSAP's Ongoing Partnership with Wilmac TechnologiesJune 6th, 2024 Written by John McDonnell, Public Safety Sales DirectorWilmac Technologies has supported a large 9-1-1 center, or Public Safety Answering Point...
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni EngagementMay 30th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's fast-changing higher education scene where engaging students and making...
5 Essential Benefits to Customer Interaction Data Management in the Cloud
5 Essential Benefits of Customer Interaction Data Management in the Cloud What moving to the cloud means for you and your customer interaction data, and why managing it in the cloud is best. What does moving to the cloud mean, and why should I put my customer...
Wilmac Technologies Launches Continuity Replay Cloud: A SaaS Solution for Customer Interaction Data Management
Wilmac Technologies Launches Continuity Replay Cloud: A SaaS Solution for Customer Interaction Data ManagementMay 21st, 2024 Written by Emily Miller, Director of MarketingCloud-Based Solution Has New Meaning, New Look, and Bright FutureRochester, New York: Wilmac...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
