Public Safety
In an emergency, the clock is ticking, and every decision counts. Outdated technology, inefficient workflows, and fragmented systems can slow your team down when they need to act fast.
Capture
Ensure all mission-critical communications are captured, from voice calls to text-to-911 and beyond.
Reconstruct
Piece together incidents in real time, so your team always has the full picture and can act swiftly
Archive
Securely store recordings for future investigations, while staying compliant with all retention requirements
Be ready when lives are on the line. Let’s talk! >>
What’s holding your PSAP back from peak performance?
Keeping your community safe should be straightforward, yet many agencies struggle with outdated systems, disconnected communication channels, and limited visibility across incidents. These challenges slow response times, increase the risk of errors, and make it harder to protect lives. Without technology that supports real-time data capture, analysis, and sharing, your team can’t operate at its best.
High Turnover and Burnout
Retaining skilled 911 professionals is harder than ever because:
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Stress and burnout drive high attrition.
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Inefficient schedules and lack of feedback lower morale.
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Constant turnover strains operations.
Wilmac helps PSAPs create balanced schedules, reduce burnout, and improve employee satisfaction by integrating Workforce Management and QA tools. Our hands-on support ensures your team stays engaged, motivated, and ready to protect your community.
The Burden of Discovery and Compliance
Meeting compliance requirements should be simple, but:
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Agencies waste hours manually reviewing calls.
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Entire teams are tied up with discovery tasks.
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Delays increase the risk of non-compliance.
Wilmac streamlines compliance with automation tools that cut review time and meet strict state requirements. With our expertise, PSAPs reduce costs, minimize risk, and free up resources for mission-critical work.
Gaps in Quality Assurance
Ensuring call quality is essential, yet:
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QA reviews are inconsistent and time-consuming.
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Training needs go unnoticed.
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Call handling standards suffer.
Wilmac equips PSAPs with automated QA workflows that deliver consistent performance evaluations, identify training needs, and uphold high standards. We make it easy to maintain compliance and improve operational efficiency.
Outdated and Unreliable Recording Systems
Recording compliance should be reliable, but:
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Legacy systems fail to capture every call.
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Retrieval is slow and interfaces are complex.
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Limited IT resources create gaps in incident reconstruction.
Wilmac ensures secure, consistent recording and easy retrieval with intuitive solutions like NICE Inform. We simplify compliance management while providing dedicated support to keep your systems running flawlessly.
When seconds matter, technology solutions shouldn’t hold you back
Public Safety Products
Public Safety Solutions
The Benefits of Our Public Safety Solutions
WHAT TO EXPECT OF WILMAC’S PUBLIC SAFETY OFFERINGS
Integrate
Identify outdated PSAP recording processes and futureproof your Emergency Communications by integrating NG9-1-1 technology & solutions.
Capture
Capture your mission-critical audio and multimedia data with audio, screen, text-to-911, & other wireless Recording sources.
Archive
Record entire incidents, ensure your voice data is easily accessible for investigations, and securely archive historical data after a retention period expires.
Search & Replay
Reconstruct incidents in detail, reveal valuable data, and share information with prosecutors, law enforcement, and the public ‒ efficiently & accurately.
Manage & Access
Fulfill your mission-critical needs and make informed decisions that enhance your PSAP’s emergency response and minimize employee turnover rate.
Choosing Wilmac means expert guidance. See how we do it >>
Where Wilmac Technologies Specializes
Public Safety
Wilmac helps PSAPs, police, fire, and EMS agencies capture, manage, and analyze emergency communications to improve response, ensure compliance, and save lives.
Government
Wilmac supports state and municipal agencies, including 311 centers, with solutions that streamline communications, meet regulations, and improve emergency management.
Law Enforcement
Wilmac enables police and sheriff’s departments to automate evidence collection, improve collaboration, and accelerate case resolution with NICE Investigate.
Legal and Judicial
Wilmac helps District Attorney’s Offices manage, redact, and search digital evidence efficiently, reducing case backlogs and maintaining compliance with NICE Justice.
Critical Infrastructure
Wilmac supports transportation, energy, and security agencies with solutions that strengthen incident recording, enhance security, and ensure regulatory compliance.