Data Extraction & Integrations Hub
The platform your data resides in shouldn’t hold you back. Wilmac Continuity Replay can extract from or integrate with the following platforms, giving you complete control of your customer interaction data.
Is your data locked up? No more! See if Wilmac Continuity Replay is right for you >>
NICE
NICE is phasing out legacy call recording and WEM systems. Staying on these platforms increases risk and limits access to critical data.
Wilmac helps you extract and preserve recordings, assess your current system, and transition to modern, best-fit replacements.
NICE Back-Office WFM
NICECall Focus I
NICECall Focus II
NICECall Focus III
NICECLS v8.8, 8.9, 9.0
NICE Engage v6.x, 7.x
NICE IEX Workforce Management
NICE Inform
NICE Interaction Management (NIM)
NICELog v7, 8.8, 9.0
NICELog v8.9
NICE Mirra Series II
NICE Perform v1.x, 2.x, 3.x
NICE Perform Compliance
NICE Perform eXpress v1.0, 2.1, 3.0
NICE Performance Management
NICE Real-Time Guidance Optimization
NICE Recording eXpress (NRX) v5.x, 6.x
NICE Trading Recording (NTR) v5.x, 6.x
NICE Universe
NICE Wordnet Series III
Verint
As Verint retires older call recording and WEM platforms, support and spare parts are phased out, leaving systems increasingly vulnerable and difficult to maintain.
With over 20 years of experience, Wilmac helps you extract and preserve Verint recordings, evaluate your current system, and transition to a secure, modern replacement.
Verint 15.2
Verint Audiolog (Mercom)
Verint Impact 360 Call Recording
Verint Impact 360 WFM
Verint Ultra
Other Legacy Systems and End-of-Life Solutions
Many legacy call recording and WEM systems from vendors like Calabrio, Genesys, ASC, Motorola, and others have reached end-of-life, with limited or no support available.
Wilmac helps you extract and preserve recordings, assess risk, and transition from these discontinued platforms to modern solutions.
ASC Marathon Evolution
ASC Neo
Audix Voicemail
Blue Pumpkin
Calabrio ONE v9.5, 10.4
Cisco AQM
CyberTech
Dictaphone Freedom
Dictaphone Guardian
Dubber
Enghouse Interactive
Eventide
Eyretel E500, E1000
Eyretel Mediastore
Genesys PureConnect
Motorola MCC7500 IP Radio Logger
OAISYS
Qfiniti
Racal Mirra
Racal Wordnet Series I & II
RedBox Quantify
Revcord
Talking Technology Bigmouth
Teleopti
Telstrat Engage
Uptivity (formerly CallCopy)
Voice Print International (VPI)
Weston Digital Audionet
CCaaS Integrations
Your data strategy doesn’t end with legacy systems. You’ve moved to CCaaS, and could get hit with another vendor lock-in situtation.
Wilmac puts you back in control of your customer interaction data with API integrations to most CCaaS platforms.
Amazon Connect
Five9
Genesys Cloud
NiCE CXone
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