Wilmac Technologies Named One of Best Companies to Work for in New York for the Third Consecutive Year
March 4, 2026
Written by Grace Boesel, Marketing Specialist
Leading AI company in an elite group of top employers focused on a people-first approach
Rochester, New York | March 4, 2026: Wilmac Technologies, an agentic AI company, has been recognized as one of the 2026 Best Companies to Work for in New York. This marks the third consecutive year Wilmac has received this honor, reflecting its people-first culture and commitment to innovation in AI-powered customer interaction technology.
The Best Companies to Work for in New York is a research-driven program that evaluates workplace policies, practices, and benefits, along with anonymous employee feedback. This recognition reinforces Wilmac’s purpose of building a leading technology business that enriches every person we interact with – from our customers and partners to our employees.
The best companies to work for in New York are identified in three categories: small companies (15-99 employees), medium companies (100-249 employees) and large companies (250 or more employees). To be considered, companies must have at least 15 full-time or part-time employees working in New York; be a for-profit or not-for-profit business or government entity; be a publicly or privately held business; have a facility in the State of New York and be in business a minimum of one year.
“The 2026 Best Companies to Work for in New York know that the people in their organizations are the key to their success,” said Suzanne Fischer-Huettner, managing director of BridgeTower Media / Rochester Business Journal. “These businesses realize what it takes to create an environment that results in teamwork and excellence, which in turn provides a quality service or product.”
Wilmac Technologies continues to grow at a rapid pace, driven by strategic investments in Wilmac Continuity Workforce Management (WFM), an AI-powered scheduling and forecasting solution for 911 centers, and Wilmac Continuity Replay, a vendor neutral compliance archive for highly regulated organizations. Wilmac has found its specialty in the AI industry, supporting the top PSAPs in North America and regulated industries like banking, financial services, healthcare, and insurance.
Following the successful launch of Wilmac Continuity WFM in October 2025, the focus has been on agentic AI innovation in both the WFM solution and Wilmac Continuity Replay. Powered by in-house product development, strategic partnerships, and a solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation.
“We’re not slowing down,” Stephen McDonnell, President & CEO of Wilmac Technologies, noted. “The future of the contact center industry is AI and Wilmac is leading the way in helping businesses transition with clarity and confidence. Our success is built on investing in the right people, in the right place: Rochester, NY.”
Wilmac Technologies will be honored at the Best Companies to Work for in New York awards ceremony on April 21st, in Albany, NY. A full list of winners is available on rbj.net.
About Wilmac Technologies
Wilmac Technologies delivers AI-powered customer interaction and workforce optimization solutions that put people first.
Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences.
Powered by in-house product development, strategic partnerships, and a solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation.
With a commitment to solving complex challenges through innovation, Wilmac enables customers to take control of their technology, modernizing operations, strengthening compliance, and maximizing the value of their technology.
About the New York State Council of the Society for Human Resource Management
The New York State Council of the Society for Human Resource Management strives to be the premiere resource for HR professionals in New York State. It serves as the bridge between the Society for Human Resource Management (SHRM) and local chapters in New York. The organization engages, advises, supports and educates HR professionals and business leaders. For more information, visit affiliate.shrm.org/nys/en.
About Best Companies Group
For more than 20 years, Best Companies Group is the authoritative expert in helping companies assess, enhance and promote company work environments and cultures. With expertise in employee engagement, they’ve helped more than 10,000 organizations solve common workplace challenges and gain meaningful recognition for their commitment to workplace excellence. A leader in engagement insights, Best Companies Group ranks thousands of companies annually using rigorous, research-based methodology. Their services include Ph.D.-designed engagement surveys, actionable insights, exclusive benchmarks and accessible consulting. Learn more at BestCompaniesGroup.com.
About BridgeTower Media
BridgeTower Media is the authoritative voice for insights and marketing solutions across 40-plus brands in five key sectors across the United States. It is the leading provider of B2B information, research, events and marketing solutions across more than 25 U.S. markets and industries. Business executives rely on BridgeTower Media for the latest industry news, intelligence and events in a timely and consistent manner. For more information, visit BridgeTowerMedia.com.
About Rochester Business Journal
Rochester Business Journal has served as the leading source of business news and information in Rochester, N.Y., for 39 years. In addition to its website, RBJ.net, and weekly print publication, Rochester Business Journal publishes more than 25 special products a year including Book of Lists, Explore Greater Rochester, RBJ 75 and Power Lists. Rochester Business Journal also hosts 14 annual events to recognize excellence and provide leadership opportunities.
Those events include Forty Under 40, Icon Honors, Women of Excellence and Reader Rankings. In addition, Rochester Business Journal facilitates virtual panel discussions bringing local experts from the business community together to discuss current topics and trends. Its Digital Marketing Solutions helps customers with social media, search engine marketing and optimization, retargeting, email marketing and more.
Rochester Business Journal and its sister publication, The Daily Record, which covers law and real estate in Western New York, are part of BridgeTower Media, the authoritative voice for insights and marketing solutions across 40+ brands in five key sectors across the United States.