Our Continuity Suite of Products
In a market where dominant vendors limit visibility and lock up insights, Wilmac’s Continuity Suite gives you the power to secure your data, enable AI-driven innovation, and ensure operational continuity… even in the face of system change or disruption.
Extract
Access critical voice and interaction data trapped in outdated or siloed systems.
Protect
Secure your compliance and data governance with tools built to stay ahead of today’s regulatory demands.
Optimize
Modernize operations with flexible, cloud-based solutions that scale with your business.
Built for Our Customers. Shaped by Their Challenges.
Wilmac’s Continuity Suite wasn’t dreamed up in a vacuum; it was built in response to real problems brought to us by the organizations we support.
After decades as a trusted value-added reseller and service provider, we flipped the script: developing purpose-built software solutions that give customers the control, visibility, and flexibility the major vendors won’t.
Take back control of your interaction data, compliance workflows, and workforce operations. Let’s Talk! >>
Continuity Replay: A Vendor-Neutral Compliance Archive
Your vendor-neutral compliance archive – searchable, secure, and making your data AI-ready.
Continuity Replay centralizes both legacy and real-time recordings into a single, cloud-based platform—no matter the source or format. Extract data from fragmented systems, meet retention and audit requirements, and unlock your interaction history for AI and analytics—all without vendor lock-in.
Perfect for:
- Taking back control of your interaction data
- Consolidating legacy and real-time recordings
- Meeting long-term compliance and audit demands
Continuity Capture: Microsoft Teams & Zoom Recording
End-to-end compliance recording for Microsoft Teams and Zoom—seamless, secure, and built for regulated environments.
Continuity Capture records voice, video, and chat across Teams and Zoom, ensuring every interaction is captured in real time and prepared for compliance. When paired with Continuity Replay, it delivers full-spectrum compliance recording management—from capture to long-term archiving—with U.S.-based support and unmatched visibility.
Perfect for:
- Financial services and regulated industries
- SEC, FINRA, MiFID II, HIPAA compliance
- Real-time capture and long-term retention
Continuity Automated: Connect Your Compliance Archive
Connect your customer interaction data to the platforms that power your business.
Continuity Automated works with Continuity Replay to push your interaction data wherever it needs to go—analytics tools, AI engines, compliance platforms, or custom workflows. No more locked-in archives or manual exports. Just clean, structured data flowing where you need it, when you need it.
Perfect for:
Unlocking insights with third-party AI and analytics
Automating compliance workflows
Integrating with case management, CRM, or reporting tools
Continuity WFM: 24/7 Coverage & Shift Management for Dispatch Centers
More than scheduling… real-time operational control for dispatch teams.
Built for the fast-moving world of 911, Continuity WFM automates the day-to-day complexity of managing people, posts, and coverage. Supervisors get live visibility into seat-level staffing, instant tools for handling breaks, call-outs, and relief, and audit-ready logs of every action—no spreadsheets or guesswork required.
Perfect for:
Automating staffing, call-outs, and real-time adjustments
Ensuring full shift coverage down to the desk
Reducing burden and admin load in PSAPs and public safety