NiCE NTR-X
Reduce compliance risk and simplify communication for a fully integrated, cloud-ready omnichannel compliance recording and assurance solution through a trusted provider.
Record
Capture all regulated communications across traditional, unified, and mobile channels.
Assure
Verify that all communications from regulated employees and devices are actively recorded.
Scale
Easily add or remove modules based on the specific needs of your organization.
Ensuring 100% compliance shouldn’t be complicated. Let’s talk! >>
Are you Struggling with these Interaction Data Capture Challenges?
Compliance Risks
You’re in need of real-time recording reconciliation, to check for missing or partially recorded communications across all channels.
Manual Processes
You need a solution to automate processes around compliance assurance and reporting, and responding to regulatory requests.
Remote Workforce Struggle
Your agents are located all over, yet you need to record all communication modalities of your traders, no matter where they’re located.
Faulty Data Access
Regulations require you to access your voice data with flexible API integrations for enhanced analysis and insights.
NiCE NTR-X & Wilmac Tech: Secure Compliance Assurance Backed by a 30+ Year Partnership
Compliance Recording & Assurance
Minimize compliance risk by ensuring that all endpoints are recording and that any unrecorded calls are detected.
Zoom Recording
Record and archive all regulated employee voice communications for Zoom Meetings and Zoom Phone.
Microsoft Teams Recording
Capture, record, analyze, and verify all Microsoft Teams communications in one centralized interface.
White-Glove Implementation Support
With a 30+ year NiCE partnership, our team guarantees dedicated coordination and support, so you don’t have to worry about a thing.
WhatsApp & WeChat Call Recording
Record and archive all regulated communications on widely-used platforms .like WhatsApp and WeChat for complete compliance.
Mobile Phone Recording
Securely monitor and capture mobile phones and electronic communications to remain compliant with the regulations of trading regulations like MiFID II.
Trader Voice Transcription
Simplify complex investigations by automating transcription of large volumes of trader calls.
US-based Support
No calling into a contact center for support. Our dedicated team of US-based experts respond quickly, making your call a high priority.
NiCE NTR-X means your compliance strategy scales. I’m in! >>
Where Wilmac Technologies Specializes
Financial Institutions
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.