Wilmac’s Guide to Legacy Voice Archive Management

by Emily Miller | Oct 7, 2021 | Enterprise Information Archiving, Webinar

Wilmac’s Guide to Legacy Voice Archive Management Join Wilmac’s Emily Miller and Mark Huber as they discuss Voice Archive Management – what it is, what it means, and what it can do for you. Access the Recording How can I efficiently extract and...

Three Challenges to Managing Remote Contact Center Agents

by Emily Miller | Sep 13, 2021 | Blog, Cloud Contact Center

Three Challenges to Managing Remote Contact Center Agents  September 13th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we...

The Top 3 Reasons You Should Work with a Third-Party Service Provider

by Emily Miller | Sep 2, 2021 | Blog, Services

The Top 3 Reasons You Should Work with a Third-Party Service Provider  September 2nd, 2021 Written by Christina Cavaleri, Director of Operations Blog, Services A Call Recording solution is an important investment for your company, whether it be used for quality...

Engaging a Remote Workforce: 45 Tips in 45 Minutes

by Emily Miller | Aug 27, 2021 | Cloud Contact Center, Webinar

Engaging a Remote Workforce: 45 Tips in 45 Minutes Join Jeff Wright and Rusty Jensen on-demand for “Engaging a Remote Workforce: 45 Tips in 45 Minutes”, covering best practices for managing and motivating remote and hybrid contact centers. Access the...

Wilmac Becomes a Member of the Greater Rochester Chamber of Commerce

by Emily Miller | Aug 26, 2021 | News

Wilmac Becomes a Member of the Greater Rochester Chamber of Commerce  August 26th, 2021 Written by Emily Miller, Director of Marketing News Wilmac is proud to announce its new membership with the Greater Rochester Chamber of Commerce.  Started in 1887, the Greater...