Enterprise Information Archiving
Your communications data has to be maintained for compliance, quality, and business intelligence. We’ll help you capture, archive, and leverage that data while complying with regulations and adopting new technologies.
Access
Capture and gain access to your organization’s interaction data and unlock more value.
Transition
Convert proprietary audio files, decrypt your data, decommission legacy systems, and more.
Consolidate
Bring your legacy and cloud communications data into one unified platform.
Is your data trapped in a proprietary system? Let’s talk! >>
What is Enterprise Information Archiving?
What are you doing with the thousands, millions, even billions of communication data files you’re storing?
Our journey to becoming an Enterprise Information Archiving solution provider began with listening to our customers. They were frustrated that they couldn’t access their voice data.
They had years of phone calls, emails, webchat, video, and more recorded and archived that needed to be retained for compliance.
This data could be further leveraged to use for AI, drive actionable insights, and help make informed and powerful decisions for their organization.
But, gaining access to and navigating years of this data was burdensome and inefficient.
We developed our enterprise information archiving products in direct response to these customer needs. At Wilmac Technologies, we make it easy for you to access YOUR communication data (and all of its associated metadata) from various telephony, contact center, or data storage platforms. Simply put, we extract, convert, and streamline it into one search & replay platform.
We put our customers first to innovate solutions that better serve your compliance needs. No more relying on expensive bulk extractions from your vendor, or utilizing multiple interfaces for search and replay. Simple and secure, our solutions put you in control of your data.
Are you Struggling with these Customer Interaction Data Challenges?
Managing your customer interaction data like call recordings, emails, webchats, text messages, screen recordings, and more should be simple, secure, and cost-effective. But too often, it’s fragmented across outdated systems, locked behind vendor restrictions, and tied to skyrocketing storage costs.
You're Subject to Retention Regulations
You’re required to retain customer interactions for years, but:
- Keeping up with compliance rules like GDPR, Dodd-Frank, and HIPAA is overwhelming.
- Storage costs keep rising, even for data you rarely access.
- Retrieving records for audits is slow and resource-intensive.
Continuity Replay ensures compliance while cutting costs and makes your customer interaction data instantly accessible.
Your Data is Stuck in Legacy Systems
You want to move on from your outdated recording, telephony, and call center platforms, but:
- Critical interaction data is still stuck in those systems.
- Maintaining and integrating them is expensive and inefficient.
- Every data request is a hassle, slowing down your team.
Continuity Replay extracts, converts, and centralizes legacy data so you can finally move forward.
Your Data is Locked in Proprietary & Encrypted Formats
Your data should be YOURS, but instead:
- It’s locked in a vendor-specific format, making migrations costly and difficult.
- Decryption and conversion costs are high.
- Your team wastes hours tracking down the right formats for audits or analysis.
Continuity Replay unlocks your data, so you have full control on your own terms.
Your Data is Scattered Across Siloed Systems
You can’t make informed decisions when data is spread across:
- Multiple platforms that don’t communicate with each other.
- Separate teams and departments, each using their own storage systems.
- Disjointed compliance processes, creating unnecessary risk.
Continuity Replay unifies all customer interactions (calls, emails, chats, and more) into one searchable, compliant platform.
Extracting Your Data from CCaaS Cold Storage Costs You a Fortune
Your CCaaS provider (NICE CXone, Genesys, Five9) offers long-term storage, but at what cost?
- You’re paying premium prices just to store inactive data.
- Accessing historical recordings takes too long, delaying audits and compliance requests.
- Your data is tied to a single provider, aka Vendor Lock-In, making migrations and AI integration harder.
Continuity Replay extracts and archives your data efficiently, cutting costs and giving you full control.
You Want to Leverage Your Customer Interactions with AI
Your customer data is archived and searchable, but are you using it to improve your customer experience?
- Customer calls and chats can be used for memory & improvement of individual and general CX.
- All your data in one central platform means you can use it for your organization’s AI strategy.
- Your data carries powerful value, serving as a way to improve your strategy for the long run.
Continuity Replay gives you full control of your customer interactions in an accessible format, setting it up seamlessly for AI.
Take Control of Your Data
Record → Archive → Connect
Enterprise Information Archiving Products
Whether dealing with outdated legacy platforms or modern cloud environments, this solution empowers you to manage your voice data with ease.
Enterprise Information Archiving Solutions
The Benefits of our Enterprise Information Archiving Solution
One Consolidated Platform
Store and retrieve years of customer calls, emails, webchats, & videos with confidence & ease.
Flexible & Secure Data Extraction
Convert, decrypt, migrate, and securely store your communication data without worry.
Gain Insights
Convert proprietary recordings from decommissioned systems and gain valuable insight.
Successful Compliance
Minimize risk and restore your peace of mind so you can focus on what matters most.
Capitalize on Search & Replay
Search through your recordings with customizable criteria and replay conversations to obtain the data you need.
Is a vendor-neutral compliance archive what you need? Learn more >>
Where Wilmac Technologies Specializes
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.