Wilmac’s What, How, Why Series: Continuity Replay 

If your organization records communications, you know how quickly those recordings accumulate and how difficult they are to manage. Data often sits in outdated systems, locked in proprietary formats, and becomes hard to retrieve when audits, investigations, or analytics demand it.

These challenges slow compliance responses, hinder insights, and prevent you from leveraging your data for AI-driven improvements in customer experience. 

At Wilmac, we have spent decades helping organizations overcome these obstacles. Continuity Replay was built to simplify how companies capture, store, and leverage their voice and interaction data. More than an archive, it is a solution that centralizes fragmented environments, ensures compliance, and positions your data as a strategic asset ready for analytics and AI. 

Continuity Replay is a vendor-neutral archiving platform that liberates your voice and interaction data from outdated systems and fragmented environments. It extracts, converts, and centralizes recordings from multiple sources into a single, searchable archive.

Centralized data is no longer just stored; it becomes accessible for audits, analytics, and AI initiatives designed to improve operations and customer experience.

With Continuity Replay, you can: 

1

Unlock data trapped in legacy or proprietary systems and make it usable for analytics and AI 

2

Centralize recordings from multiple vendors and locations in one searchable platform 

3

Store your data securely in the cloud or on-premises while keeping it ready for AI use

4

Meet strict retention regulations without relying on outdated hardware 

5

Reduce long-term storage costs while ensuring data remains accessible for compliance and AI models 

…and the list goes on.

Continuity Replay turns complex, locked data into a resource your organization can actively use to improve efficiency and strategy. 

Continuity Replay was built to address the challenges organizations face with storing, accessing, and leveraging customer interaction data. Legacy systems are expensive to maintain, proprietary formats restrict analytics and AI integration, data silos slow response times, and complex retention regulations increase compliance risks. On top of that, cold storage options make retrieval costly and time-consuming. 

Wilmac eliminates these obstacles by delivering a solution that transforms your data from a liability into a long-term asset. 

A Solution Designed for Complex Environments 

Wilmac partners with Fortune 500 enterprises and organizations in highly regulated industries such as financial services, banking, healthcare, insurance, energy, and public safety. These environments demand seamless access to both historical and production interaction data while ensuring compliance with strict retention laws. Continuity Replay was designed to meet those demands by combining advanced technology with expert support. 

Breaking Free from Vendor Lock-In 

Unlike direct vendors that lock organizations into proprietary systems and limit flexibility, Wilmac provides a true partnership. We work side by side with your team to extract, convert, and centralize interactions across legacy platforms and modern systems. By doing so, you gain control over your data, ensuring it remains accessible, compliant, and ready for future needs like AI analytics. 

A Single, Vendor-Neutral Archive 

Continuity Replay consolidates decades of recordings into one searchable platform while actively ingesting and archiving new interactions. This vendor-neutral approach eliminates reliance on costly, outdated infrastructure and reduces long-term storage expenses. It also ensures you can retrieve, replay, and analyze any interaction with ease, whether for audits, investigations, or operational insight. 

Policy-Driven Compliance and Audit Readiness 

Compliance requirements such as SEC, FINRA, HIPAA, GDPR, and MiFID II demand secure retention and rapid access to data. Continuity Replay automates retention schedules, provides audit-ready access, and ensures your recordings are always protected under the right policies. When regulatory agencies or legal teams request data, it is immediately accessible, helping you avoid penalties and operational disruptions. 

Turning Data into a Strategic Asset 

With Wilmac’s hands-on collaboration and industry-leading technology, Continuity Replay goes beyond simple storage. It allows organizations to use their customer interaction data as a strategic asset – one that supports compliance, optimizes operational efficiency, and fuels AI-powered innovations. By unifying historical and real-time interactions, your organization can unlock insights that drive better customer experiences, improve risk management, and streamline internal processes.