by Emily Miller | Dec 16, 2021 | Cloud Contact Center, Webinar
Ask the Experts: Debunking Chatbots and Voicebots Join NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers. Access the Recording How can...
by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...
by Emily Miller | Dec 14, 2021 | Blog, Services
Log4J Vulnerability Update December 14th, 2021 Written by Christina Cavaleri, Director of Operations Blog, Services On December 10th, the Log4J vulnerability CVE-2021-44228 was posted. Wilmac has been working closely with our supported vendors to discover the...
by Emily Miller | Dec 7, 2021 | News
Wilmac to Gather Toys for Holiday Donation with Pirate Toy Fund December 7th, 2021 Written by Emily Miller, Director of Marketing News With the holiday season upon us, the needs of the community around us are magnified. Wilmac has been a part of the Greater Rochester...
by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
