by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
by Emily Miller | Oct 25, 2021 | News
Wilmac to Gather Food Donations for SBC Cares Thanksgiving Initiative October 25th, 2021 Written by Emily Miller, Director of Marketing News Wilmac’s recent membership with the Greater Rochester Chamber of Commerce has elicited exciting opportunities to support...
by Emily Miller | Oct 21, 2021 | Blog, Cloud Contact Center
How to Use AI & Automation in Your Contact Center October 21st, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center The past year has brought forth a surge in digital interactions. With customer activity and expectations changing...
by Emily Miller | Oct 12, 2021 | Blog, Communications Compliance
The Top 5 Recording Check & Reconciliation Features You Need to Know October 12th, 2021 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance Financial Services Organizations, otherwise known as FSOs, must capture every...
