Contact Center Pipeline: Protecting Your Most Sensitive Data
May 13th, 2022
Written by Emily Miller, Director of Marketing
Wilmac was recently mentioned in Contact Center Pipeline’s May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, “Protecting Your Most Sensitive Data” that centered around automated conversational redaction of audio and transcripts for compliance and training. The article mentions Wilmac due to our capabilities of offering numeric and keyword redaction through our Continuity Replay solution.
